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Talk:Zillow

Services section request

Hi, it's been a while but it's Haley from Zillow here with another edit request. Thank you for your patience as I worked through some editor feedback and notes. I'm sending updates incrementally to build out this section and hopefully make it an easy review.

As stated before I have a clear conflict of interest. And, as stated in my original request, this new Services section draft that is intended to replace the current Website features section.

As I've stated above, I understand that I have a clear conflict of interest. I'm posting these edit requests as small slices to make reviewing more painless. Tagging Nythar here as they've previously expressed interest in reviewing these requests.ZillowHaley (talk) 19:01, 11 March 2024 (UTC)[reply]

Updated Services section
Services

Zillow's web and mobile platform offers real estate-related services for buying, selling, renting, and financing.Cite error: A <ref> tag is missing the closing </ref> (see the help page).

Nearly all of Zillow's online services are structured around real estate listings, and the web and mobile platform's functionality reflects this. [1] As of 2023, Zillow had 160 million properties listed in its database.[2] Zillow receives property information from numerous sources, including multiple listing service feeds published by realtor associations[3], county records, tax data, and mortgage information.[4]

References

  1. ^ Manko, Barbara A. (2022). "Teaching user-friendly web design: A case study on Zillow.com in the real estate industry". Journal of Information Technology. 12 (1): 38. Retrieved June 5, 2023. For an organization's redesign to impact its users positively, the designer and others responsible for creating its online presence must consider both the content, especially including the functionality of search tools in the case of real estate, and the visual elements of their website's navigation
  2. ^ "Form 10‑K" (PDF). U.S. Securities and Exchange Commission. February 15, 2024. p. 3. Retrieved March 1, 2024. At the core of Zillow is our living database of approximately 160 million U.S. homes
  3. ^ Blake, Matthew (June 10, 2021). "Judge rules for Zillow in REX antitrust lawsuit". HousingWire. Retrieved June 5, 2023. The case stems from Zillow changing how it collects the home listings information it publicly displays. The company moved late last year from syndication agreements with various parties to getting Internet data display, or IDX, feeds from Multiple Listings Services that are operated by the NAR.
  4. ^ "ZILLOW MARKET DATA: HOW INVESTORS CAN USE IT FOR THEIR MARKET RESEARCH". Mashvisor. March 16, 2022. Retrieved October 6, 2023.

ZillowHaley (talk) 22:43, 1 March 2024 (UTC)[reply]

 Not done for now: Replacing that entire section would remove a lot of useful information, especially about the history of your services. I'd suggest you first get WP:CONSENSUS for this since it's a big change. Encoded  Talk 💬 17:13, 1 April 2024 (UTC)[reply]
Hi Encoded, would you prefer if I post the full edit request for the Services section to see it all at once? It might not seem like as big of a change with the full context. Let me know! ZillowHaley (talk) 22:05, 8 April 2024 (UTC)[reply]
Hi @ZillowHaley, apologies I didn’t realise there was more - go ahead and post it (or link it if you’ve got it in draftspace) and I’ll take a look tomorrow as it’s quite late where I am now. Thanks, Encoded  Talk 💬 22:48, 8 April 2024 (UTC)[reply]

Website features / Services section request

Hi Encoded, adding the full Services section edit request (to replace the website features) as we chatted about above. The context behind the change: Right now this section is a hodgepodge of historical factoids, including claims about services, features, and tools that are no longer available. Some of this information would thus feel more appropriate for the History section, where key development milestones are already covered. It also feels misleading to label this section as Website features, as (a) many users obviously access the Zillow platform through the Zillow mobile app, and (b) features are functionally an extension of services, a concept that provides a better organizational framework.

Updated Services section
 Done Thanks for the update and sorry for taking so long to get back to you, Uni has been crazy recently. I've added all as requested and also removed the old 'Down Payment Assistance Programs' section that was above the website features section since it's been included in the services section in your request. Thanks :) Encoded  Talk 💬 07:20, 30 April 2024 (UTC)[reply]

Services

Zillow's web and mobile platform offers real estate-related services for buying, selling, renting, and financing.</ref>Cite error: A <ref> tag is missing the closing </ref> (see the help page).

Nearly all of Zillow's online services are structured around real estate listings, and the web and mobile platform's functionality reflects this.[1] As of 2023, Zillow had 160 million properties listed in its database.[2] Zillow receives property information from numerous sources, including multiple listing service feeds published by realtor associationsBlake, Matthew (June 10, 2021). "Judge rules for Zillow in REX antitrust lawsuit". HousingWire. Retrieved June 5, 2023. The case stems from Zillow changing how it collects the home listings information it publicly displays. The company moved late last year from syndication agreements with various parties to getting Internet data display, or IDX, feeds from Multiple Listings Services that are operated by the NAR., county records, tax data, and mortgage information.Cite error: A <ref> tag is missing the closing </ref> (see the help page). Zillow connects buyers with local real estate agents through their Zillow Premier Agent program.Cite error: A <ref> tag is missing the closing </ref> (see the help page). Users can compare their Zestimate to prices of actual home sales in their region or neighborhood. [3]

Zillow also connects sellers with local real estate agents, who can perform additional market analysis, such as appraisals, to determine home value and consult on home improvements to maximize value.[4] Sellers and agents can both use Zillow's suite listings tools, which facilitate interactive and 3D floor plans enabled by AI features.[5] Agents also have access to professional photography and media services.[6]

Sellers can also use Zillow to request cash offers from Opendoor.[7][8]

Renter services

Zillow allows renters to apply for apartments and pay rent through its platform.[9] Landlords can also use the platform to process applications, conduct background and credit checks, and accept payments.[9]

Financing services

Zillow's affiliate lender, Zillow Home Loans, offers mortgage loans and refinance options.[10] and information about down payment assistance programs.[11]

References

  1. ^ Manko, Barbara A. (2022). "Teaching user-friendly web design: A case study on Zillow.com in the real estate industry". Journal of Information Technology. 12 (1): 38. Retrieved June 5, 2023. For an organization's redesign to impact its users positively, the designer and others responsible for creating its online presence must consider both the content, especially including the functionality of search tools in the case of real estate, and the visual elements of their website's navigation
  2. ^ "Form 10‑K" (PDF). U.S. Securities and Exchange Commission. February 15, 2024. p. 3. Retrieved March 1, 2024. At the core of Zillow is our living database of approximately 160 million U.S. homes
  3. ^ Cite error: The named reference WaPo was invoked but never defined (see the help page).
  4. ^ Joanna Green; Russell Walker (2017). "Neighborhood Watch: The Rise of Zillow". Kellogg School of Management. Retrieved June 5, 2023.
  5. ^ Cooper, Gael (June 30, 2023). "Zillow Launches AI-Powered Virtual Home Tours". CNET. Retrieved October 6, 2023. Real estate company Zillow is using artificial intelligence to create a new, immersive listing format on its website.
  6. ^ Han, Brooklee (January 18, 2023). "OZillow Group's ShowingTime+ plans to up agents' marketing game". Real Trends. Retrieved June 5, 2023.
  7. ^ Han, Brooklee (March 17, 2023). "Opendoor and Zillow expand their partnership". Real Trends. Retrieved June 5, 2023.
  8. ^ Sopher, Brooklee (August 4, 2022). "After ditching home-buying business, Zillow Group partners with rival Opendoor". Geek Wire. Retrieved June 5, 2023.
  9. ^ a b Hinchliffe, Emma (July 31, 2018). "Zillow now lets you apply for apartments, pay rent online". Inman. Retrieved October 6, 2023. The listing giant has unveiled a new set of tools letting prospective renters apply to multiple apartments with one form and pay rent directly from the website
  10. ^ Jackson, Jhoni (July 31, 2018). "Zillow Review: Mortgage Refinance". Money. Money Group , LLC. Retrieved October 12, 2022.
  11. ^ Lerner, Michele (December 21, 2021). "Zillow partners with housing group to make down payment assistance programs more accessible". Washington Post. Retrieved June 20, 2023.

As you can see, this section is structured around four kinds of services: buyer services, seller services, renter services, and financing services. Variations of this framework for categorizing Zillow's services are also used by peer-reviewed journals,[1] academic textbooks,[2] and SEC filings.[3] This draft includes all of the key information from the current Website features section, but with up-to-date figures and improved sourcing.

As I've stated above, I understand that (a) I have a clear conflict of interest as I work for Zillow and that (b) editors will thus want to closely review everything I'm proposing to ensure it aligns with content guidelines. I should say, though, that I think the Services draft is a clear improvement on the existing Website features section for the reasons described above. Please let me know what you think. ZillowHaley (talk) 17:22, 11 April 2024 (UTC)[reply]

Simple infobox update for new CEO

Hello! Haley from Zillow back here with a request to update the infobox on this page to reflect the newly appointed CEO (announced on 8/7 at 1:05pm PT). My financial conflict of interest has been disclosed above at the top of this page and on my user page.

Below are suggestions and citations for bringing these details up-to-date:

  • Add Jeremy Wacksman (CEO) to the top of the list of Key people and add his title CEO[4]
  • Move Rich Barton (co-executive chairman) to the second on the list of Key people and update this title to co-executive chairman[5]
  • Update Lloyd Frink (co-executive chairman) to the third on the list of key people and his title to co-executive chairman[6]

References

  1. ^ Crittenden, Andrew B.; Crittenden, Victoria L.; Crittenden, William F. (2017). "Industry Transformation via Channel Disruption" (PDF). Journal of Marketing Channels. 24 (1–2): 13–26. Retrieved June 5, 2023. Zillow is a residential listing company that exists primarily online through a webpage and mobile application. With regard to the disruption of the traditional real estate business model, Zillow was not designed to remove the personal connection between the consumer and a real estate agent. Instead, Zillow puts important property information in the hands of the buyer, educating the buyer to streamline the buying experience.
  2. ^ Carayannis, Elias G.; Sindakis, Stavros (April 19, 2017). Analytics, Innovation, and Excellence-Driven Enterprise Sustainability. Palgrave Macmillan US. p. 151. Retrieved June 5, 2023. Zillow's business model is straightforward: They connect people looking to buy houses with the real estate agents, mortgage lenders, and advertisers who want to reach them.
  3. ^ "Form 10‑K" (PDF). U.S. Securities and Exchange Commission. February 15, 2023. Retrieved June 5, 2023.
  4. ^ Han, Brooklee (2024-08-07). "Zillow Group names Jeremy Wacksman as CEO". HousingWire. Retrieved 2024-08-08.
  5. ^ Reid-Simmons, Stephanie (2022-08-05). "Zillow's new CEO on what's next as Rich Barton moves upstairs". Real Estate News. Retrieved 2024-08-08.
  6. ^ Hart, Connor (2024-08-07). "Zillow Promotes Operating Chief Jeremy Wacksman to Chief Executive Role". Wall Street Journal. Retrieved 2024-08-08.

Along with these edits, there are a few small edits in the intro and history sections that will need to be made to reflect the new CEO. I will make those edits at a later date, but if an editor agrees with my infobox update, I would appreciate it! I'll be back with additional edits once these are made. ZillowHaley (talk) 16:43, 8 August 2024 (UTC)[reply]

Hi @ZillowHaley,
I don't have time to verify these this morning, but I will point out that you have made the wrong type of edit request here. You've used the "semi-protected" template, which is intended for users without full editing permissions to request changes to protected pages. Zillow's page isn't protected - anyone can edit it. (But kudos to you for not doing so!) What you want is the "COI edit request" template, for users with a conflict of interest. More info here: WP:ER. PianoDan (talk) 16:59, 8 August 2024 (UTC)[reply]
Adding onto this, I've gone ahead and switched this to the correct template so it goes into the proper queue. Thanks for your patience, Haley! Bsoyka (t • c • g) 20:12, 8 August 2024 (UTC)[reply]
Thank you @Bsoyka and @PianoDan for your help updating the template, and for making the edit! I was curious why the template was wrong, but wasn't able to figure it out. Appreciate you both. ZillowHaley (talk) 19:10, 9 August 2024 (UTC)[reply]
@ZillowHaley: You're all good! You used {{Request edit}}, which is intended for use with articles that are protected from editing and that your account is literally unable to edit. The correct template in your case is {{Edit COI}}, which is used with articles where you technically could edit but don't do to a conflict of interest. Just as a note, I really appreciate your compliance with all our relevant COI rules—I know they're a lot to understand, but I wish more of our paid contributors would go through the effort you are. The disclosure on your user page, your edit request, and your relevant sources are great, and I thank you. And to clarify, I haven't made the edit yet—someone else will come by and take a look at your request soon. Happy contributing! Bsoyka (t • c • g) 22:02, 9 August 2024 (UTC)[reply]
Appreciate the insight (and kudos) @Bsoyka! I definitely aim to go about this the right way so everyone has their needs met. Hoping someone stops by to complete the edit request soon - thank you again for your help and hope to work with you again! ZillowHaley (talk) 17:22, 12 August 2024 (UTC)[reply]
Now that you are using the correct template, these look very straightforward :). I'm on them. --FeldBum (talk) 13:59, 13 August 2024 (UTC)[reply]
@ZillowHaley done. Not sure about capitalization, but left as is for now. --FeldBum (talk) 15:44, 13 August 2024 (UTC)[reply]

Simple infobox update to remove President and add COO

Hello! This is Haley with Zillow requesting another update to Zillow's infobox. In Q4 2024, Zillow promoted a new COO and our President left the company.

I’d like to update the key people in the infobox, to ensure it's up to date. Below are suggestions and citations

  • Replace Susan Daimler (President) with Jun Choo (COO) in the list of Key People[1]

I'm looking for editors without a conflict to review and make these changes if they agree with my suggestions. Let me know if I can help, or if you have any questions. Thank you! ZillowHaley (talk) 21:22, 5 February 2025 (UTC)[reply]

 Done Verified by provided source, fairly straightforward. Thanks for correctly using the edit request procedure. DrOrinScrivello (talk) 16:10, 6 February 2025 (UTC)[reply]

References

  1. ^ Gallagher, Dave (2024-11-14). "Zillow president steps down, company names new COO". Real Estate News. Retrieved 2025-02-05.
Quelle: https://en.wikipedia.org/wiki/Talk:Zillow