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United States Digital Service

Not to be confused with United States DOGE Service.

[discuss]

United States Digital Service
Agency overview
FormedAugust 11, 2014 (2014-08-11)
Headquarters736 Jackson Place, Washington, D.C., United States
38°53′59″N 77°02′17″W / 38.899614°N 77.038026°W / 38.899614; -77.038026
Agency executive
  • Amy Gleason (acting)[1], USDS Administrator[2]
Parent departmentExecutive Office of the President of the United States, Office of Management and Budget
Child agency
Websitewww.usds.gov

The United States Digital Service (USDS) is a technology unit[3][4] housed within the Executive Office of the President of the United States and established by Congressional appropriations.[5] In 2025, it was "publicly renamed"[clarification needed] and reorganized as the United States DOGE Service, which includes the self-styled Department of Government Efficiency, according to Executive Order 14158.[2]

History

The USDS was launched on August 11, 2014, by President Barack Obama.[6] It provided consultation services to federal agencies on information technology. Its mandate was to improve and simplify digital service, and to improve federal websites.[7][8][9][10] Its mission was to "deliver better government services to the American people through technology and design".[11]

Jennifer Pahlka, having visited the United Kingdom's Government Digital Service,[12] joined the Chief Technology Office of the United States. The HealthCare.gov technology crisis in 2013[13][14] accelerated the idea and served as one of the United States Digital Service's first projects.[15]

The first United States Digital Service job application page was launched on January 20th, 2015, during the State of the Union Address of President Barack Obama.[16][17] Ten years later, by 2025, the expertise field on the job application page included Accessibility, Administrative Support, Artificial Intelligence, Communications, Operations, Procurement Software Engineering, Product Management, Product Policy, Site Reliability/Production Engineering, Talent Management, User Experience, and more.

In 2021, Congress funded the United States Digital Service until at least September 2024.[5] Appropriations for 2024 were extended into 2025 by continuing resolution.

In 2022, the federal government spent $100 billion on information technology, but the cloud computing systems have only garnered about $12 billion as much of the expenditure is dedicated to maintaining legacy systems which lack the efficiency, capability and security of newer architectures. The Obama office improvements were narrower in scope and largely symbolic in improving federal information technology.[18] The first head of the USDS was Mikey Dickerson, a former Google engineer who had previously been involved in the 2013–14 rescue of the HealthCare.gov website.[19] He was succeeded by Matt Cutts, who held the position until April 2021.[20]

The third administrator of the USDS was Mina Hsiang.[21][22][23] During the Biden administration, Hsiang led the USDS in deploying a new website about COVID-19 vaccines.[24]

Restructuring, mass firings, and resignations from DOGE actions

On January 20, 2025 Donald Trump issued an executive order reorganizing and renaming USDS[2] as the United States DOGE Service, where DOGE stands for Department of Government Efficiency.[25] Trump subsequently appointed billionaire and SpaceX owner Elon Musk to manage the new department.[26][27] The executive order also established a temporary organization within the United States DOGE Service, called the U.S. DOGE Service Temporary Organization (USDSTO).[28][29][30]

On February 14, 2025, along with other layoffs across the Federal government, several dozen employees who were part of the United States Digital Service prior to the January 20 inauguration of Donald Trump, were dismissed with an email saying "Due to the restructuring and changes to USDS's mission, USDS no longer has a need for your services."[31][32][33] On February 25, 21 of the remaining 65 employees resigned with a joint resignation letter that stated "We will not use our skills as technologists to compromise core government systems, jeopardize Americans' sensitive data, or dismantle critical public services".[34][35]

Activities

The USDS has created:

  • A Digital Services Playbook, for improving digital government[36]
  • Draft Web Design Standards,[when?] "to build accessible, mobile-friendly government websites"[37]
  • TechFAR Handbook, 2015[38] on federal contracting and procurement[39][40]
  • Discovery Sprint Guide, 2021[41]

The USDS sends an annual report to Congress detailing projects and accomplishments.[42] Its federal agency work spans across the Department of Veterans' Affairs, Department of Defense, Small Business Administration, General Services Administration, Department of Homeland Security, Department of Education, and Department of Health and Human Services. By 2024, it had worked with 31 agencies across the United States Federal Government.[43]

By 2021, the United States Digital Service employed 215 people and was looking to expand further.[44]

In 2024, the United States Digital Service sent an impact report to Congress indicating:[43]

  • 31 agencies have partnered with USDS since launch in 2014
  • 900+ acquisition professionals from across 50+ agencies and subcomponents trained on effectively procuring and implementing modern IT/Digital Services from the Digital IT Acquisition Training Program since 2016[45]
  • 700+ digital service experts hired into the federal government to develop, modernize, and enhance the tools and systems the American public relies on
  • 230 people currently serving at USDS in 2024
  • 50+ USDS alums have taken new roles in federal service focused on delivering better government services
  • Providing 18.25 million Veterans access for health and benefit services and increased Veterans trust in the VA by 9% to 79.3%
  • 749 million free COVID-19 tests delivered to the American public
  • Over 400,000 eligible children across 29 states regained Medicaid coverage
  • 130% increase in Affordable Connectivity Program enrollment to reach 23 million households after USDS engagement
  • 400,000 hours of COVID-19 testers time was saved
  • 60% increase of in-stock rates of infant formula from the historic low of 19% in 2022
  • $285 million in projected estimated savings over five years in infrastructure expenses for the Social Security Administration
  • 400,000 working hours saved for frontline COVID-19 testers from 2020 to 2022 across 45+ local, state, tribal and territorial public health department[43]

Accomplishments

  • For Health and Human Services COVID-19 vaccine finder tools were created. Which included two websites, a chatbot, and a multilingual call center. These helped people find life saving vaccines. With over 184 million visitors to Vaccines.gov and Vacunas.gov. These websites were operated by the Centers for Disease Control and Prevention.[citation needed]
  • The USDS modernized the way the U.S. government buys technology. A program was launched that trains contracting officers on best practices and how to purchase modern technology, which helps projects be delivered on time, under budget, and designed with the end user in mind.[citation needed] 400 people graduated from the Digital IT Acquisition Professional Training Program by the end of FY 2020.[citation needed] 9 agencies received better contracts due to these courses.[citation needed] The USDS also helped educate families about the earned income tax credit and child tax credit via ChildTaxCredit.gov, which over 41,000 users used as tool to find free tax filing services and receive expanded tax benefits.[citation needed] This encouraged families to file a tax return and contributed to a 25% reduction in food insecurity among low-income families.[citation needed] The USDS also helped change the way technical talent is hired by the government. A new hiring process was championed that used fair and open access for all applicants, while shortening the hiring timeline, and ensuring those hired were qualified.[citation needed]
  • The USDS and the Office of the Chief Technology Officer together built the new VA.gov website for the Veterans Affairs, which was built[when?] with the input over 5,000 veteran, service members, and family members. Customer satisfactions for using the VA.gov website rose on average from 53 to 69%, the website at one time had over 1.7 million logins per month.[citation needed]
  • Homeland Security worked with the USDS to build a digital system to allow immigrants to apply and track applications online, and process them digitally. This led to 100% of naturalization applications being processed electronically.[46][47]

Other Digital Services were created and modeled after the United States Digital Service:

Values

In 2016, the United States Digital Service officially released a set of Values:[51][52]

  • Hire and Empower Great People
  • Find the truth. Tell the truth.
  • Optimize for results, not optics.
  • Go where the work is.
  • Create momentum.
  • Design with users, not for them.

References

  1. ^ Collins, Kaitlan; Sneed, Tierney (February 25, 2025). "White House reveals who DOGE acting administrator is". CNN. Retrieved February 25, 2025.
  2. ^ a b c d "Establishing and Implementing the President's "Department of Government Efficiency"" (PDF). Federal Register. 90 (14). Office of the Federal Register, National Archives and Records Administration: 8441–8442. 29 January 2025.
  3. ^ Zakrzewski, Cat (5 December 2018). "The government's tech unit is trying to reduce wait times for asylum seekers". The Washington Post. Archived from the original on January 20, 2019. Retrieved January 19, 2019.
  4. ^ Lapowsky, Issie (2019-03-14). "Kamala Harris Wants to Give States Millions to Overhaul Tech". Wired. ISSN 1059-1028. Archived from the original on March 17, 2019. Retrieved 2019-03-14.
  5. ^ a b Pub. L. 117–2: American Rescue Plan Act of 2021: SEC. 4010. APPROPRIATION FOR THE UNITED STATES DIGITAL SERVICE. (text) (PDF)
  6. ^ "Delivering a Customer-Focused Government Through Smarter IT". whitehouse.gov. 2014-08-11. Archived from the original on January 21, 2017. Retrieved February 21, 2025.
  7. ^ "FACT SHEET: Improving and Simplifying Digital Service". The White House. 2014-08-11. Archived from the original on January 24, 2018. Retrieved 2015-04-19.
  8. ^ Scola, Nancy (2014-08-11). "White House launches 'U.S. Digital Service,' with HealthCare.gov fixer at the helm". The Washington Post. Archived from the original on March 8, 2016. Retrieved 2015-04-19.
  9. ^ Howard, Alex (August 13, 2014). "New US Digital Service Looks to Avoid IT Catastrophes". TechPresident. Archived from the original on August 21, 2014.
  10. ^ Shear, Michael D (August 11, 2014). "White House Picks Engineer From Google to Fix Sites". The New York Times. Retrieved April 19, 2015.
  11. ^ "Our mission". United States Digital Service. Retrieved 2025-02-13.
  12. ^ Levy, Steven (January 18, 2017). "The Final Days of Obama's Tech Surge". Wired Magazine. Archived from the original on October 27, 2018. Retrieved November 10, 2018.
  13. ^ "How Healthcare.gov kickstarted US government transformation". www.globalgovernmentforum.com. Retrieved 2025-02-13.
  14. ^ "HealthCare.gov: Technology Failures Are Government Failures". Nextgov.com. 2013-10-22. Retrieved 2025-02-13.
  15. ^ "Stabilizing and Improving HealthCare.gov". United States Digital Service. Retrieved 2025-02-13.
  16. ^ "Our mission". United States Digital Service. Retrieved 2025-02-18.
  17. ^ "Apply to USDS". United States Digital Service. Retrieved 2025-02-18.
  18. ^ Lewis, James A. Accelerating Federal Cloud Adoption for Modernization and Security. Center for Strategic and International Studies (CSIS), 2023. JSTOR website Retrieved 11 Feb. 2025.
  19. ^ Brill, Stephen (February 17, 2014). "Obama's Trauma Team". Time Magazine. Archived from the original on April 19, 2015. Retrieved April 19, 2015. (subscription required)
  20. ^ Cutts, Matt (April 14, 2021). "The Next Chapter for USDS". U.S. Digital Service. Archived from the original on August 20, 2021. Retrieved August 20, 2021 – via Medium.
  21. ^ "Office of Management and Budget Announces Mina Hsiang As New Administrator of the United States Digital Service". The White House. September 2, 2021. Retrieved October 5, 2021.
  22. ^ "Mina Hsiang appointed USDS administrator". FedScoop. September 2, 2021. Archived from the original on October 5, 2021. Retrieved October 5, 2021.
  23. ^ "Introducing the Administrator of the U.S. Digital Service: Mina Hsiang". U.S. Digital Service. September 2, 2021. Archived from the original on October 5, 2021. Retrieved October 5, 2021.
  24. ^ "Exclusive: New boss for government's tech "SWAT team"". Axios. September 2, 2021. Archived from the original on January 18, 2022. Retrieved January 18, 2022.
  25. ^ "Establishing And Implementing The President's "Department Of Government Efficiency"". The White House. 2025-01-21. Retrieved 2025-02-21.
  26. ^ "What is DOGE? Here's what to know about Elon Musk's latest cost-cutting efforts. - CBS News". www.cbsnews.com. 2025-02-12. Retrieved 2025-02-21.
  27. ^ ABC News. "As Musk works to slash federal spending, his own firms have received billions in government contracts". ABC News. Retrieved 2025-02-22.
  28. ^ Madeline, Ngo; Schleifer, Theodore (January 21, 2025). "How Trump's Department of Government Efficiency Will Work". The New York Times. ISSN 0362-4331. Retrieved January 21, 2025.
  29. ^ "Establishing and Implementing the President's "Department of Government Efficiency"" (PDF). Federal Register. 90 (14). Office of the Federal Register, National Archives and Records Administration: 8441–8442. 29 January 2025.
  30. ^ Quilty-Harper, Conrad (2025-02-04). "Musk's DOGE Minions Refuse to Reveal Their Names When Grilling Civil Servants". Daily Beast. Retrieved 2025-02-09.
  31. ^ "DOGE Begins Firing Workers at Federal IT Department". Bloomberg. February 16, 2025.
  32. ^ "US Digital Service employees face layoffs as Elon Musk's DOGE team takes over". Mint. February 17, 2025.
  33. ^ "Dozens of employees at U.S. DOGE Service dismissed". Nextgov.com. 2025-02-16. Retrieved 2025-02-17.
  34. ^ Ziegler, Megan (February 25, 2025). "DOGE workers quit: 21 federal technology staffers resign". FOX 13 Seattle. Retrieved February 25, 2025.
  35. ^ "USDS Resignation Letter". www.documentcloud.org. Retrieved 2025-02-27.
  36. ^ "The Digital Services Playbook — from the U.S. Digital Service". playbook.usds.gov. Archived from the original on January 26, 2025. Retrieved 2025-01-28.
  37. ^ "USWDS: The United States Web Design System". U.S. Web Design System (USWDS). Archived from the original on February 21, 2019. Retrieved 2025-01-28.
  38. ^ "The TechFAR Handbook — from the U.S. Digital Service". playbook.usds.gov. Archived from the original on February 1, 2025. Retrieved 2025-01-28.
  39. ^ Scola, Nancy (August 25, 2014). "How the U.S. Digital Service could upset D.C.'s 'IT vendor ecosystem'". The Washington Post. Archived from the original on March 31, 2015. Retrieved April 19, 2015.
  40. ^ Rockwell, Mark (March 13, 2015). "OFPP launches podcast series to talk TechFAR, playbook". FCW Insider. Archived from the original on April 19, 2015. Retrieved April 19, 2015.
  41. ^ "Discovery Sprint Guide". U.S. Digital Service. Archived from the original on December 3, 2021. Retrieved November 24, 2021.
  42. ^ "United States Digital Service". United States Digital Service. Retrieved April 18, 2018.
  43. ^ a b c "2024 Impact Report". United States Digital Service. Retrieved 2025-02-13.Public Domain This article incorporates text from this source, which is in the public domain.
  44. ^ "Great Resignation boosts White House's tech talent hunt". Axios. January 18, 2022.
  45. ^ "Digital IT Acquisition Professional Training Program (DITAP)". techfarhub.usds.gov.
  46. ^ "Press sheet Spring 2023" (PDF). USDS Press sheet. United States Digital Service. Archived from the original (PDF) on 2025-01-21. Retrieved 22 January 2025.
  47. ^ "USDS Impact Report 2024" (PDF). Impact Report 2024. United States Digital Service. Archived from the original (PDF) on 2025-01-21. Retrieved 22 January 2025.
  48. ^ Wood, Colin (2020-08-13). "Florida State Rep. James Grant to become state's new CIO". StateScoop. Archived from the original on May 8, 2024. Retrieved 2024-05-08.
  49. ^ "Colorado Digital Service, First Five Years | Office of Information Technology". oit.colorado.gov. Archived from the original on January 23, 2025. Retrieved 2025-01-22.
  50. ^ "New Jersey State Office of Innovation". www.idealist.org. Retrieved 2025-02-17.
  51. ^ "Our mission". United States Digital Service. Retrieved 2025-02-18.
  52. ^ Service, United States Digital (2022-08-15). "Our Values: The U.S. Digital Service". U.S. Digital Service. Retrieved 2025-02-18.
Quelle: http://en.wikipedia.org/wiki/US_Digital_Service