Langbahn Team – Weltmeisterschaft

Telecom Expense Management (TEM): Difference between revisions

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<li>Dispute Management - telecommunications service providers have extensive mechanisms for customers to dispute charges on their bill. This element of TEM programs require the management of these processes. </li>
<li>Dispute Management - telecommunications service providers have extensive mechanisms for customers to dispute charges on their bill. This element of TEM programs require the management of these processes. </li>
<li>Business Intelligence - tracking overall TEM program results and reporting dispute outcomes are important to senior financial executives who typically sponsor and implement TEM programs for their business organization.<ref>[http://www.gartner.com Gartner Research Report #G00156381] - "Cost Cutting by Telecom Expense Management Services", April 2008</ref></li>
<li>Business Intelligence - tracking overall TEM program results and reporting dispute outcomes are important to senior financial executives who typically sponsor and implement TEM programs for their business organization.<ref>[http://www.gartner.com Gartner Research Report #G00156381] - "Cost Cutting by Telecom Expense Management Services", April 2008</ref></li>
<p>Third party analysts Gartner and Aberdeen have produced relevant pieces of research on TEM:</p>
<li>Gartner, Inc. produces its "Magic Quadrant for Telecom Expense Management," by Eric Goodness and Phillip Redman, 20th December 2010, <ref>[http://enterprise.vodafone.com/insight_news/analysts_views/gartner/2011-01-13-vodafone-global-enterprise-in-the-magic-quadrant-for-telecom-expense-management.jsp?ecmp=wp_tem Gartner's Magic Quadrant for Telecom Expense Management 2010]</ref></li>
<li>Aberdeen has produced a video on TEM <ref>[http://enterprise.vodafone.com/insight_news/analysts_views/aberdeen/telecoms_lifecycle_management.jsp?ecmp=wp_tem_aberdeen Aberdeen video: Global Telecoms Lifecycle 2010]: How do Best-in-Class companies manage the Global Telecoms Lifecycle?</ref></li>


==References==
==References==

Revision as of 15:54, 24 May 2011

Telecom Expense Management (TEM) is a specialty financial discipline involving the application of systematic analysis to telecom service orders, inventory, bills regarding telecom services.

Description

TEM includes the following business processes:

  • Sourcing - of telecommunications services. In competitive markets sourcing telecommunications services can often mean acquiring proposals from a number of potential suppliers, qualifying their recommendations and choosing the winning bid.
  • Ordering, Provisioning and Support - telecommunications companies have extensive processes for ordering, initializing (aka provisioning) and assuring quality service operation through technical support services.
  • Inventory Management - involves the identification and status tracking of each telecommunications service.
  • Invoice Management - telecommunications service providers invoice their customers. For large enterprises this can mean tens of millions of dollars and hundreds or thousands of invoices each month. Processes to manage these commitments to pay and internally tracking these financial documents are important in avoiding expense of late payments or over-payments.
  • Usage Management - some services are billed on some usage basis, so the enterprise needs to track usage to be sure that the usage to be paid for is a legitimate business service request and is appropriate accounted for and approved by users.
  • Dispute Management - telecommunications service providers have extensive mechanisms for customers to dispute charges on their bill. This element of TEM programs require the management of these processes.
  • Business Intelligence - tracking overall TEM program results and reporting dispute outcomes are important to senior financial executives who typically sponsor and implement TEM programs for their business organization.[1]

    • Third party analysts Gartner and Aberdeen have produced relevant pieces of research on TEM:

  • Gartner, Inc. produces its "Magic Quadrant for Telecom Expense Management," by Eric Goodness and Phillip Redman, 20th December 2010, [2]
  • Aberdeen has produced a video on TEM [3]

    • References

    1. ^ Gartner Research Report #G00156381 - "Cost Cutting by Telecom Expense Management Services", April 2008
    2. ^ Gartner's Magic Quadrant for Telecom Expense Management 2010
    3. ^ Aberdeen video: Global Telecoms Lifecycle 2010: How do Best-in-Class companies manage the Global Telecoms Lifecycle?
    Quelle: https://en.wikipedia.org/wiki/Special%3ADiff%2F430690854