Telecom Expense Management (TEM): Difference between revisions

Telecom Expense Management (TEM) is a term used to define a business approach to managing telecommunication service expenses (Voice, Data, and Wireless) with a software, manual auditing or a combination of both. Typical software leverages a telecom carrier's electronic invoice feeds to gain detailed information. Human agents use a combination of software and personal information about the telecommunications industry to compare the available pricing and service options.

Telecom Expense Management Responsibilities

Businesses can assign telecom expense management duties internally or outsource them.

Internal TEM: One or more employees are responsible for monitoring telecommunications costs. This may be a dedicated task or folded into general budgeting and accounting. Small businesses are more likely to use this approach.

Outsourced TEM: The business outsources telecom expense management duties. Some companies offer a "no risk" service where they guarantee net savings for the client, though the TEM firm takes payment from the margin of savings.^[1]^[2] Providers typically provide a wide range of additional services, including invoice processing and payment, invoice auditing for contract compliance, validation of an approved inventory, reconciliation of orders (Move, Adds, Changes and Disconnects - MACDs) to invoice charges, order provisioning and escalation, physical inventory validation, sourcing and negotiation of contracts against databases of industry best-in-class rates, help desk, and other services.

Telecom Expense Management Methods

The basic telecom expense management activity is a cost audit that determines possible savings. TEM auditing methods can be divided into two broad categories:

Manual Auditing: The auditor performs research and comparisons himself, with the help of less specialized data applications like a spreadsheet or database.

Software Auditing: Auditors use specialized software tools designed to aggregate usage and billing data.

Specialized TEM software applications have become more common in recent years, though they have not replaced manual auditing.^[3] Many firms use a combination of manual auditing and TEM software.^[4]

Scope of the Industry

The telecom expense management industry can be categorized as emerging but has gained wide adoption in recent years. Gartner tracks over 100 TEM vendors and provides an annual TEM Marketscope which rates each vendor and their capabilities.^[5] Forrester, Aberdeen, and AOTMP also provide research and vendor reviews.

References

GILL Technologies Telecommunications Blog

Vocio Telecom Expense Management Blog

[1] ttp://www.gill-technologies.com/visibility.php

[2] ttp://www.avemaglobal.com/english/telecom_audit.html

[3] ttp://vocio.com/telecom_expense_management_blog/tabid/52935/bid/5468/The-Manual-Telecom-Audit-Is-it-Dead-Part-1.aspx

[4] ttp://www.gill-technologies.com/TelecommunicationsBlog/telecom-auditing-and-the-spreadsheet-of-doom/

[5] ttp://www.gartner.com/DisplayDocument?id=497500&ref=g_sitelink

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+[[Telecom Expense Management]] (TEM) is a term used to define a business approach to managing [[telecommunication]] service expenses (Voice, Data, and Wireless) with a software, manual auditing or a combination of both. Typical software leverages a telecom carrier's electronic invoice feeds to gain detailed information. Human agents use a combination of software and personal information about the [[telecommunications industry]] to compare the available pricing and service options.
-{{Unreferenced|date=November 2007}}
-{{Advert|date=December 2007}}
-[[Telecom Expense Management]] (TEM) is a term used to define a business approach to managing [[telecommunication]] service expenses (Voice, Data, and Wireless) with software. The software leverages a telecom carrier's electronic invoice feeds to gain detailed information, to automate workflow, and to provide greater reporting capabilities.
+== Telecom Expense Management Responsibilities ==
-The scope of a typical TEM solution ranges from a company utilizing their own employees and hosting the TEM software, to having others host the software, to having others host the software and perform a wide range of outsourced services. Outsourced services can include invoice processing and payment, invoice auditing for contract compliance, validation of an approved inventory, reconciliation of orders (Move, Adds, Changes and Disconnects - MACDs) to invoice charges, order provisioning and escalation, physical inventory validation, sourcing and negotiation of contracts against databases of industry best-in-class rates, help desk, and other services.
+Businesses can assign telecom expense management duties internally or outsource them.
-The industry can be categorized as emerging but has gained wide adoption in recent years. [[Gartner]] tracks over 100 TEM vendors and provides an annual TEM Marketscope which rates each vendor and their capabilities. Forrester, Aberdeen, and AOTMP also provide research and vendor reviews.
+'''Internal TEM:''' One or more employees are responsible for monitoring telecommunications costs. This may be a dedicated task or folded into general [[budget | budgeting]] and [[accounting]]. [[small business | Small businesses]] are more likely to use this approach.
+'''Outsourced TEM:''' The business [[outsourcing | outsources]] telecom expense management duties. Some companies offer a "no risk" service where they guarantee net savings for the client, though the TEM firm takes payment from the margin of savings.<ref>http://www.gill-technologies.com/visibility.php</ref><ref>http://www.avemaglobal.com/english/telecom_audit.html</ref> Providers typically provide a wide range of additional services, including invoice processing and payment, invoice auditing for contract compliance, validation of an approved inventory, reconciliation of orders (Move, Adds, Changes and Disconnects - MACDs) to invoice charges, order provisioning and escalation, physical inventory validation, sourcing and negotiation of contracts against databases of industry best-in-class rates, help desk, and other services.
+==Telecom Expense Management Methods==
+The basic telecom expense management activity is a cost [[audit]] that determines possible savings. TEM auditing methods can be divided into two broad categories:
+'''Manual Auditing:''' The auditor performs research and comparisons himself, with the help of less specialized data applications like a [[spreadsheet]] or [[database]].
+'''Software Auditing:''' Auditors use specialized software tools designed to aggregate usage and billing data.
+Specialized TEM software applications have become more common in recent years, though they have not replaced manual auditing.<ref>http://vocio.com/telecom_expense_management_blog/tabid/52935/bid/5468/The-Manual-Telecom-Audit-Is-it-Dead-Part-1.aspx</ref> Many firms use a combination of manual auditing and TEM software.<ref>http://www.gill-technologies.com/TelecommunicationsBlog/telecom-auditing-and-the-spreadsheet-of-doom/</ref>
+==Scope of the Industry==
+The telecom expense management industry can be categorized as emerging but has gained wide adoption in recent years. [[Gartner]] tracks over 100 TEM vendors and provides an annual TEM Marketscope which rates each vendor and their capabilities.<ref>http://www.gartner.com/DisplayDocument?id=497500&ref=g_sitelink</ref>  Forrester, Aberdeen, and AOTMP also provide research and vendor reviews.
+== References ==
+[http://www.gill-technologies.com/TelecommunicationsBlog/ GILL Technologies Telecommunications Blog]
+[http://vocio.com/Telecom_Expense_Management_Blog/tabid/52935/Default.aspx Vocio Telecom Expense Management Blog]
-Telecom is typically a top three expense category and with the use of electronic billing like [[EDI]] and specialized tools a company can gain visibility, control, and savings that are not feasible in a paper-based manual environment. The ROI for solutions are typically reached in the first year, many vendors provide guarantees and SLAs, and hard dollar cost reductions conservatively range from 3%-15%.
 [[Category:Telecommunications]]

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