Microserfs

Author	Douglas Coupland
Cover artist	William Graef
Language	English
Genre	Epistolary novel
Set in	Redmond, Washington and Silicon Valley, 1993–94
Publisher	Regan Books, HarperCollins
Publication date	June 1995
Publication place	Canada
Media type	Print (hardback & paperback)
Pages	371 (Hardback)
ISBN	0-06-039148-0 (USA hardback), ISBN 0-00-224404-7 (Canada hardback)
OCLC	32167397
Dewey Decimal	813/.54 20
LC Class	PS3553.O855 M53 1995
Preceded by	Life After God
Followed by	Polaroids from the Dead

Microserfs is an epistolary novel by Douglas Coupland published by HarperCollins in 1995. It first appeared in short story form^[1] as the cover article for the January 1994 issue of Wired magazine and was subsequently expanded to full novel length.^[2] Set in the early 1990s, it captures the state of the technology industry before Windows 95, and anticipates the dot-com bubble of the late 1990s.

The novel is presented in the form of diary entries maintained on a PowerBook by the narrator, Daniel. Because of this, as well as its formatting and usage of emoticons, this novel is similar to what emerged a decade later as the blog format.

Coupland revisited many of the ideas in Microserfs in his 2006 novel JPod, which has been labeled "Microserfs for the Google generation".^[3]

The plot of the novel has two distinct movements: the events at Microsoft in Redmond, Washington, and the move to Silicon Valley and the "Oop!" project.

The novel begins in Redmond as the characters are working on different projects at Microsoft's main campus. Life at the campus feels like a feudalistic society, with Bill Gates as the lord, and the employees the serfs. The majority of the main characters—Daniel (the narrator), Susan, Todd, Bug, Michael, and Abe—are living together in a "geek house", and their lives are dedicated to their projects and the company. Daniel's foundations are shaken when his father, a longtime employee of IBM, is laid off. The lifespan of a Microsoft coder weighs heavily on Daniel's mind.

The second movement of the novel begins when the characters are offered jobs in Silicon Valley working on a project for Michael, who has by then left Redmond. All of the housemates—some immediately, some after thought—decide to move to the Valley.

The characters' lives change drastically once they leave the limited sphere of the Microsoft campus and enter the world of "One-Point-Oh". They begin to work on a project called "Oop!" (a reference to object-oriented programming). Oop! is a Lego-like design program, allowing dynamic creation of many objects, bearing a resemblance to 2009's Minecraft (Coupland appears on the rear cover of the novel's hardcover editions photographed in Denmark's Legoland Billund, holding a Lego 777.).

One of the undercurrents of the plot is Daniel and his family's relationship to Jed, Daniel's younger brother who died in a boating accident while they were children.

Daniel

The book's narrator and main character. Initially a software tester for Microsoft. His thoughts are funneled into the book through the epistolary format of the novel, and also as he records stream of consciousness lists of terms that he believes exist in a computer's subconscious.

Susan

A programmer initially working for Microsoft. Throughout the novel, Susan attempts (not always successfully) to find and maintain a meaning to life outside of work. She eventually gains semi-celebrity status after founding Chyx, a feminist support group for Valley women who code.

Todd

A tester and coworker of Daniel's who is obsessed with bodybuilding and is continually searching for something to believe in. His family is very Christian, while Todd has rejected his parents' faith.

Bug Barbecue

A tester and coworker of Daniel's; "the World's Most Bitter Man". He is older than most of the other characters, and likes to remind them of his greater experience in the software industry. Eventually he comes out of the closet. His primary reason for leaving Microsoft for Oop! was to "leave the old me behind" and start over.

Michael

A gifted programmer with high-functioning autism (specifically developmental coordination disorder) initially working for Microsoft. Michael's decision to leave Microsoft and found a startup company is the impetus for the change in lives of the other characters. Michael lives on a "Flatlander" diet, meaning that he eats only things that are two dimensional; this began after a period during which he barred himself in his office, eating only what his co-workers slid under the door. His screen name is "Kraft Singles". Michael is addicted to Robitussin cough syrup, which contains the dissociative drug dextromethorphan.

Karla

A coder, coworker, and girlfriend of Daniel. Karla's relationship with her family is tense, and she actively avoids contact with them. She begins the story as a closed-off person, but as the novel unfolds her character begins to be more open and understanding. She has a history of an eating disorder.

Abe

MIT graduate coder and multimillionaire who stays with Microsoft when the rest of the characters leave for California. His email conversations with Daniel appear throughout the novel. Abe, who dearly missed his friends, eventually joins Oop! and saves the company from financial ruin.

Ethan

President and co-founder of Oop!. Primarily business-minded, he has been a millionaire three times over with various (eventually failed) projects. He devotes his time to seeking venture capital for the startup company. Ethan's personality is diametrically opposed to the other characters, in part because of his relative lack of technical knowledge. He suffers from bad dandruff and his skin is pocked by scars from procedures to remove cancerous growths.

Dusty

Female bodybuilder and coder who is introduced later in the novel. She is romantically involved with Todd, and they have a baby together (Lindsay). She becomes an employee at Oop!. She and Todd are obsessed with transforming their bodies into perfect "machines" by going to the gym every day and taking protein pills and drinks.

Amy

A Canadian computer engineering student who is introduced later in the novel. She and Michael meet on the internet and fall in love despite never meeting in person or even knowing each other's genders. Due to Michael's fear of rejection, Daniel is sent to the University of Waterloo to meet her. Amy becomes engaged to Michael and joins the Oop! team after graduating from university.

Emmett

Introduced later in the novel, Emmett is a meek and asthmatic storyboard artist hired by Oop! who enters into a submissive relationship with Susan. He collects manga despite his hatred of Japan's influence on American animation.

Anatole

French coder who is Daniel's neighbor and used to work for Apple. Although not an Oop! employee, he visits the team often and accompanies them to Las Vegas for the CES convention. His accent becomes stronger around women.

Daniel's father

A mid-level manager at IBM who represents an older generation of technical workers. After being laid off, he begins to work closely with Michael on a secret project that evokes feelings of jealousy from Daniel.

Daniel's mother

A librarian with little technical knowledge, she serves to give the group insight into what the laypeople understand about technology.

Jed

Daniel's younger brother who died in a childhood drowning accident. He is a looming presence in Daniel's mind throughout the novel.

Misty

The Underwoods' overweight dog. She was originally trained to be a seeing eye dog, but failed the exam because she was too affectionate.

Coupland lived in Redmond, Washington for six weeks and Palo Alto, Silicon Valley for four months researching the lives of Microsoft workers.^[5][6][7] "It was a 'Gorillas in the Mist' kind of observation… What do they put in their glove compartments? What snack foods do they eat? What posters are on their bedroom walls?"^[8] Friends from Microsoft and Apple also helped him with research.^[4]

The novel was a radical departure from Coupland's previous novel, Life After God. "I wrote the two books under radically different mind-sets, and Serfs was a willful rerouting into a different realm".^[9] Coupland first noticed that his art school friends were working in computers in 1992.^[10]

Coupland's research turned up links to the themes of Life After God. "What surprised me about Microsoft is that no one has any conception of an afterlife. There is so little thought given to eternal issues that their very absence make them pointedly there. These people are so locked into the world, by default some sort of transcendence is located elsewhere, and obviously machines become the totem they imbue with sacred properties, wishes, hopes, goals, desires, dreams. That sounds like 1940s SF, but it's become the world."^[10]

The book takes place first at Microsoft in Redmond, Washington (near Seattle) and then Silicon Valley (near San Francisco). The time period is 1993–1995, at a time when Microsoft has reached dominance in the software industry and emerged victorious from the "Look & Feel" lawsuit by Apple Inc., a company that had at times seemed in danger of falling apart. The Northridge earthquake takes place during the story and has a profound effect on Ethan, who eventually constructs a replica highway interchange out of Lego pieces to honor the infrastructure destroyed by the earthquake.

Coupland's interest in the world of Microsoft and technology workers began with the publication of a short story in Wired magazine in 1994. The story would later be expanded into the novel.

Shortly before the publication of Microserfs, Coupland began to distance himself from his label as spokesperson for Generation X.

Coupland's novel anticipated the outcome of the late-1990s dot-com bubble with his depiction of the Oop! project's search for capital.^[12]

The abridged audiobook for Microserfs was read by Matthew Perry.

Several coded messages are included within the text:^[13]

• On pages 104–105, there is an encoded binary message that reads, when decoded:

"I heart Lisa Computers

This is my computer. There are many like it, but this one is mine. My computer is my best friend. It is my life. I must master it, as I must master my life. Without me, my computer is useless. Without my computer, I am useless. I must use my computer true. I must compute faster than my enemy who is trying to kill me. I must outcompute him before he outcomputes me. I will. Before God, I swear this creed. My computer and myself are defenders of this country. We are masters of our enemy. We are the saviours of my life. So be it until there is no enemy, but peace. Amen.

Tinned Peaches Yttrium San Fran"

This message is an adapted version of the Rifleman's Creed.

• On pages 308–309, consonants appear on one page and vowels on the other. This text is taken from a letter written by Patty Hearst to her parents when she was kidnapped.

• 1995, USA, Regan Books ISBN 0-06-039148-0, Pub date June 1995, Hardback
• 1995, Canada, HarperCollins ISBN 0-00-224404-7, Pub date June 1995, Hardback
• 1996, USA, Regan Books ISBN 0-06-098704-9, Pub date June 19, 1996, Paperback

• David Louis Edelman's review of the book, published in the Baltimore Evening Sun, June 26, 1995