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Hello, I had some requests to fill in blanks in history, smooth rough edges, and address the redundancy of the incomplete legal items table. Possible to screen my requests for balance and sense, in part or their entirety? Thank you! Alex.SHVGG (talk) 04:57, 4 January 2023 (UTC)[reply]

• Could this detail backed by The Guardian: Although Viagogo offers some tickets at face value it is well known for vastly inflating prices for events. be reworded and expanded with new research to add context (about the pricing in relation to industry norms then and now):

 In January 2008, the ''[[The Telegraph]]'' wrote that Viagogo and Stubhub and its "rivals at Seatwave and Get Me In, also founded by young Americans, have introduced a level of respectability and professionalism to a business that until recently was dominated by rogue traders who sold tickets - many of which never reached the buyers - at vastly inflated prices," in the UK.<ref name="The Telegraph in 2008">https://www.telegraph.co.uk/finance/newsbysector/retailandconsumer/2782440/Eric-Baker-Respectable-face-of-ticket-touting.html</ref>  However, in later years, Viagogo itself has been criticized for allowing sellers to set prices at extremely high markups, as well as other sales practices.<ref>{{cite news|url=https://www.theguardian.com/business/2016/sep/23/what-we-know-about-ticket-reseller-viagogo|work=The Guardian|title=High prices, low profile – what we know about Viagogo|first=Rob|last=Davies|date=23 September 2016}}</ref>  

• Could this be added after the "vastly inflating prices for events" sentence backed by the Guardian in the "Pricing and Sales tactics" section, to provide a balanced perspective (i.e. include Viagogo's rebuttal in effect, not just the criticism):

In response to a 2021 ''New Zealand Herald'' article criticizing highly priced [[Lorde]] tickets being resold through the site, Viagogo stated that "tickets that are listed at unreasonable prices get the most media attention but rarely, if ever, sell."<ref>https://www.nzherald.co.nz/hawkes-bay-today/news/ticket-scalping-viagogo-says-unreasonably-priced-lorde-tickets-unlikely-to-sell/SJ6B47XB4IUCFLMMXOS7PEGP7U/</ref>

   

Could this content be added to the "Legal actions" section? I've worked to include major perspectives covered in the BBC and Bloomberg: 

 In the United States, in August 2020 Viagogo faced litigation over its pandemic refund policy, with fans arguing that Viagogo had improperly classified certain shows as postponed instead of canceled to avoid paying refunds.<ref>https://www.bbc.com/news/business-58493484</ref> With Viagogo refuting the claims,<ref>https://www.bbc.com/news/newsbeat-53513500</ref> class action status of the lawsuit was refused by a Florida judge in July 2021 after a motion by Viagogo Entertainment Inc.<ref>https://news.bloomberglaw.com/product-liability-and-toxics-law/ticket-seller-viagogo-beats-class-bid-in-covid-refund-lawsuit</ref>

• The detail about hooliganism is about Britain at large, not how the law impacts Viagogo, so cut "with the purpose of preventing hooliganism" as cruft, perhaps?

 

• Could the following paragraph in history:

 Viagogo was founded in 2006 in London by [[Eric Baker (businessman)|Eric Baker]], the co-founder of US-based [[StubHub]].<ref name=unveiled>{{cite news |url=https://timesofmalta.com/articles/view/european-sports-ticket-reseller-website-unveiled.43938 | agency=[[Reuters]] | publisher=[[Times of Malta]] | title=European sports ticket reseller web site unveiled | first=Eric |last=Auchard |date=17 August 2006}}</ref><ref>{{cite news | url=https://www.theguardian.com/media/2006/aug/18/newmedia.business |work=[[The Guardian]] |title=Clubs launch ticket resale site |first=Mark | last=Sweney |date=18 August 2006}}</ref> It was established to provide an online marketplace that allows consumers to buy and sell tickets to sports, music, theatre and comedy events. The company's launch included partnerships with [[Chelsea F.C.]] and [[Manchester United F.C.]] offering [[season ticket]] holders the chance to sell tickets to matches they could not attend to other club members, without having to lend their season card.<ref name=unveiled/>

Perhaps be modified and updated to:

 Viagogo was founded in 2006 in London as a secondary ticketing marketplace by [[Eric Baker (businessman)|Eric Baker]], the co-founder of US-based [[StubHub]].<ref name=unveiled>{{cite news |url=https://timesofmalta.com/articles/view/european-sports-ticket-reseller-website-unveiled.43938 | agency=[[Reuters]] | publisher=[[Times of Malta]] | title=European sports ticket reseller web site unveiled | first=Eric |last=Auchard |date=17 August 2006}}</ref><ref>{{cite news | url=https://www.theguardian.com/media/2006/aug/18/newmedia.business |work=[[The Guardian]] |title=Clubs launch ticket resale site |first=Mark | last=Sweney |date=18 August 2006}}</ref> With sections for sports, music, theatre and comedy events, the company's launch included official partnerships with [[Chelsea FC]] and [[Manchester United FC]],<ref name=unveiled/> with the sports clubs sharing in the commission revenue on ticket resales.<ref>https://www.ft.com/content/818b22a4-6476-11dc-90ea-0000779fd2ac</ref>

• Could "Manchester United ended its commercial agreement with Viagogo in 2011" perhaps be expanded into: Manchester United ended its commercial agreement with Viagogo in 2011, also ending official resale of its season tickets in the process.  Also, can that 2011 Manchester detail be moved to end of the next paragraph, directly after "legally resold in the United Kingdom"?

Go ahead and make the proposed changes above my reply, but please format the cited sources properly. Your proposal includes bare links, which is a now obsolete citation style. See WP:CITEHOW for more information. Best regards, --Johannes (Talk) (Contribs) (Articles) 07:28, 29 April 2023 (UTC)[reply]

The history section is currently much smaller than the legal section, which seems to be mostly a reflection of missing major events. I've worked to collect items that seemed of particular note. Consider adding to the page as a starting to point for filling in the blanks, or at least a springboard for new history content?

With seed funding from American investors,<ref>https://www.theguardian.com/business/2009/jun/26/eric-baker-viagogo-interview</ref> by 2006 Viagogo was backed by [[venture capital]] investment firm [[Index Ventures]] as well as [[Brent Hoberman]] and [[Jacob Rothschild, 4th Baron Rothschild]].<ref name="TechCrunch in 2006">https://techcrunch.com/2006/08/30/viagogo-are-open-and-touting-for-your-business/</ref>

Officially debuting in the United Kingdom on August 18, 2006 as an online ticket exchange designed to bypass physical ticket resale,<ref>https://www.billboard.com/music/music-news/online-ticket-exchange-to-viagogo-in-europe-1351310/</ref> Viagogo stated it offered users more protection than competitors such as [[eBay]] by guaranteeing refunds for tickets that were fake or didn't arrive.<ref name="BBC in 2007">http://news.bbc.co.uk/1/hi/entertainment/6503401.stm</ref>

In August 2007, Viagogo branched into Germany with an official partnership with [[Bayern Munich]].<ref>https://www-spiegel-de.translate.goog/sport/fussball/ticket-schwarzmarkt-fussballclubs-bereiten-sammelklage-gegen-reiseunternehmer-vor-a-470426.html?_x_tr_sl=hu&_x_tr_tl=en&_x_tr_hl=en-US&_x_tr_pto=wapp</ref>

With Baker as CEO,<ref name="The Financial Times in 2008">https://www.ft.com/content/da3690a4-1d31-11dd-82ae-000077b07658</ref> Viagogo raised £30 million in August 2007 from investors including Brent Hoberman, [[Bernard Arnault]], Jacob Rothschild,<ref>https://www.ft.com/content/818b22a4-6476-11dc-90ea-0000779fd2ac</ref> and Index Ventures. Viagogo had local sites in Germany, [[Holland]], and [[Hammersmith, London]] by 2008. Viagogo by that January had traded £50 million in tickets overall and signed exclusive deals with [[Warner Music]] and [[James Blunt]].<ref name="The Telegraph in 2008">https://www.telegraph.co.uk/finance/newsbysector/retailandconsumer/2782440/Eric-Baker-Respectable-face-of-ticket-touting.html</ref> 

In May 2008, [[Live Nation]] hired Viagogo as its official secondary ticket partner in Europe for Madonna's ''[[Sticky & Sweet]]'' tour, with Viagogo also handling the tour's VIP packages and premium tickets. Baker described it as the first time a major artist had endorsed secondary ticketing.<ref name="The Financial Times in 2008">https://www.ft.com/content/da3690a4-1d31-11dd-82ae-000077b07658</ref> 

Also in 2008, the [[French Tennis Federation]] appointed Viagogo the official ticket marketplace of the [[French Open]].<ref>https://www.cnbc.com/2009/04/27/french-open-goes-secondary-ticketing-route.html</ref> 

Baker stated the company sold $100 million in tickets in 2008 overall, with the company making 25% of that.  By June 2009, new investors included [[Andre Agassi]], bringing total funds raised to $70 million. By 2009, Viagogo was also an official resale partner of [[Michael Jackson]], [[Lloyd-Webber]]'s [[Really Useful Group]],<ref>https://www.theguardian.com/business/2009/jun/26/eric-baker-viagogo-interview</ref> and the [[Association of Tennis Professionals|ATP]] [[World Tour Finals]].<ref>https://www.thesportreview.com/article/viagogo-extends-ticket-partnership-with-atp-world-tour-finals/</ref>

In 2009, the company's estimated value was $300 million.<ref name="The Guardian in 2016">https://www.theguardian.com/business/2016/sep/23/what-we-know-about-ticket-reseller-viagogo</ref>

The company liquidated its UK assets in 2012 and moved its headquarters to Switzerland. The change, which occurred directly before the [[London Olympic Games]], meant Viagogo "was no longer subject to UK laws banning resale of tickets for Olympic events."<ref>https://www.theguardian.com/money/2016/jul/08/uefa-takes-action-against-viagogo-over-illegal-euro-2016-ticket-sales</ref>

Also in 2012, Madonna named Viagogo the "official premium and secondary ticketing partner" for her summer European tour.<ref>https://www.billboard.com/music/music-news/madonna-sets-2012-world-tour-dates-506312/</ref> By then Viagogo had also officially partnered with the promoters of musicians such as [[Rihanna]], [[Coldplay]], [[Westlife]], and [[Take That]].<ref>https://www.ft.com/content/866018f4-5e34-11e1-8c87-00144feabdc0</ref>

Between 2013 and 2015 it also partnered with the [[Sydney Swans]] and [[Sydney Roosters]].<ref>https://www.themusicnetwork.com/news/exclusive-soundwave-partners-with-ticket-marketplace-viagogo</ref>

In October 2013, Viagogo announced a three-year deal with [[Scottish Rugby]], in what was the first time Viagogo had partnered with a governing sports body, and its first deal including naming rights to a sports property.<ref>https://www.sportspromedia.com/news/viagogo_strikes_groundbreaking_scottish_rugby_deal/</ref> 

In December 2013, Viagogo entered [[Portugal]] with a partnership with the soccer club [[FC Porto]]. At the time, Viagogo operated across 50 countries and had deals with 30 European soccer clubs,<ref>https://www.sportspromedia.com/news/viagogo_enters_portugal_with_fc_porto_deal/</ref> including [[Paris Saint-Germain]].<ref>http://www.adnews.com.au/adnews/viagogo-partners-two-major-afl-teams-to-support-launch</ref> 

Viagogo signed a $75 million sponsorship deal with [[SFX Entertainment]] in 2014, with Viagogo buying the exclusive rights to be the designated ticket reseller for around 50 SFX events.<ref>https://www.magneticmag.com/2016/08/sfx-entertainment-lands-viagogos-legal-crosshairs/</ref> 

Viagogo operated 55 websites in 160 countries by early 2015.<ref>https://www.rte.ie/news/business/2015/0126/675687-jobs-limerick-tech/</ref> 

In November 2015, Viagogo became the official international ticketing partner of the [[Indian Aces]] of the [[International Premier Tennis League]], at which point it had 60 global websites.<ref>https://www.thesportreview.com/article/indian-aces-partner-with-viagogo-to-attract-fans-to-see-nadal-v-federer/</ref>

By 2016, Viagogo had secured investments from [[Robin Klein (venture capitalist)|Robin Klein]].<ref name="The Guardian in 2016">https://www.theguardian.com/business/2016/sep/23/what-we-know-about-ticket-reseller-viagogo</ref>

As of March 2017, Viagogo was owned by Pugnacious Endeavors,<ref>https://www.theguardian.com/money/2017/mar/24/viagogo-who-runs-it-and-who-owns-it</ref><ref>https://www.bbc.com/news/entertainment-arts-45425813</ref> which was headquartered in [[Dover, Delaware]] in the United States.<ref>https://www.viagogo.com/secure/about/company</ref> Viagogo remained technically based in Geneva, while administering much of its business from an office in London as well.<ref name="The Guardian in 2016">https://www.theguardian.com/business/2016/sep/23/what-we-know-about-ticket-reseller-viagogo</ref> 

In August 2018, it was reported that Viagogo was preparing to move much of its workforce in the United Kingdom to New York.<ref>https://www.theguardian.com/money/2018/aug/26/viagogo-preparing-to-move-uk-staff-to-new-york</ref><ref>https://www.iq-mag.net/2018/08/viagogo-relocate-uk-new-york/</ref>

In November 2019, Viagogo operated in 70 countries and was particularly popular in Europe.<ref>https://www.nytimes.com/2019/11/25/business/stubhub-viagogo-ebay-sale.html</ref>

As of 2020, Viagogo's majority owners included Madrone Capital Partners, [[Bessemer Venture Partners]], and CEO Eric Baker, who held majority voting control.<ref>https://www.ticketnews.com/2020/08/viagogo-taps-330m-loan-to-increase-liquidity-to-weather-storm/</ref> Viagogo retained offices in New York and London and employed 616 people in Europe, Asia, and the United States.<ref>https://www.irishexaminer.com/business/arid-30992169.html</ref> 

Viagogo agreed to purchase StubHub for $4 billion in February 2020, with Viagogo's owner Pugnacious LLC to become the holding company for both.<ref name="Sports Business Journal in 2021">https://www.sportsbusinessjournal.com/Journal/Issues/2021/08/16/Portfolio/Ticketing-side.aspx</ref>

In early 2020, the live events industry was shut down due to the [[coronavirus pandemic]],<ref name="Sports Business Journal in 2021">https://www.sportsbusinessjournal.com/Journal/Issues/2021/08/16/Portfolio/Ticketing-side.aspx</ref> with Viagogo Group significantly reducing its [[Limerick, Ireland]] workforce as a result.<ref>https://www.irishexaminer.com/business/arid-30992169.html</ref> 

Viagogo took on a $330 million loan in late 2020 in response to the industry shutdowns, allowing the company "to operate with little to no revenue" until 2022 if needed, according to [[Moody's]].<ref>https://www.ticketnews.com/2020/08/viagogo-taps-330m-loan-to-increase-liquidity-to-weather-storm/</ref> 

In July 2021, Moody's reported that Viagogo had been "free cash flow positive" since April 2021.<ref name="Sports Business Journal in 2021">https://www.sportsbusinessjournal.com/Journal/Issues/2021/08/16/Portfolio/Ticketing-side.aspx</ref>

In January 2022, it was reported that StubHub Holdings was considering an [[IPO]] and had filed with the [[US Securities and Exchange Commission]].<ref>https://www.iq-mag.net/2022/01/stubhub-may-go-public-with-13bn-valuation/</ref> 

In early 2022, StubHub Holding employed 650 full-time people, with a third of those employees at Viagogo.<ref>https://www.sportsbusinessjournal.com/Journal/Issues/2022/02/28/In-Depth/Ticketing.aspx</ref> 

In July 2022, Viagogo and StubHub announced that they would be closing their [[San Francisco]] and [[Shanghai]] offices by 2023, with a new focus to be placed on [[Los Angeles]] and New York. Offices would also remain in Switzerland, Ireland, [[Taiwan]],<ref>https://completemusicupdate.com/article/viagogo-stubhub-confirms-streamlining-of-operations/</ref> and [[Utah]]. In 2022, the StubHub brand migrated all of its systems and technology onto Viagogo's tech stack, with Nayaab Islam, who had been running Viagogo's technology teams since 2014, promoted to StubHub president.<ref>https://www.sportsbusinessjournal.com/Daily/Closing-Bell/2022/07/28/StubHub-closing-Shanghai-and-San-Francisco-offices.aspx</ref> During the consolidation, Viagogo's and StubHub's legal departments were combined.<ref>https://news.bloomberglaw.com/business-and-practice/stubhub-shuffles-legal-leadership-amid-listing-talk-litigation</ref>

Even without the unreliable sources helper plugin I can easily spot sources that cannot be cited in Wikipedia articles. The above content is an information and link collection, but not a proper proposal. Please rewrite this in order to become a proper proposal. Best regards, --Johannes (Talk) (Contribs) (Articles) 07:30, 29 April 2023 (UTC)[reply]

Could subsections be added to history? I might recommend:

==History==

===2006-2011=== 

===2012-2019=== 

===2020-2022=== 

==Operations== 

===Pricing and sales tactics=== 

==Legal action== 

===Legal and government actions===

Could some small improvements be added to the lead paragraphs?

• Could "and owned by StubHub Holdings" in the lead be expanded into: and owned by '''StubHub Holdings''' since 2021
• Concerning the sentence "It was founded in 2006 by Eric Baker, the co-founder of StubHub", could it be expanded to perhaps: It was founded in London in 2006 by [[Eric Baker (businessman)|Eric Baker]] as an online marketplace for consumers to buy and sell tickets to sports, music, theatre and comedy events.<ref name=unveiled/>

• Could "Viagogo is backed by venture capital investment firm Index Ventures as well as Brent Hoberman, the co-founder and former CEO of lastminute.com, and Jacob Rothschild, 4th Baron Rothschild." be trimmed to be less wordy, perhaps to: Viagogo is backed by investors such as [[Index Ventures]], [[Brent Hoberman]], and [[Jacob Rothschild, 4th Baron Rothschild|Jacob Rothschild]].
• Could "In February 2020, it acquired StubHub" be extended into "in February 2020 the company purchased StubHub for USD$4 billion" please? It is backed by the sources already listed.

• After "it acquired StubHub" in the lead, could the following sentence and fact be added as an extension? with the merging process finalized in 2022.<ref>https://www.sportsbusinessjournal.com/Daily/Closing-Bell/2022/07/28/StubHub-closing-Shanghai-and-San-Francisco-offices.aspx</ref>

This seems to be implemented. --Johannes (Talk) (Contribs) (Articles) 07:32, 29 April 2023 (UTC)[reply]

This list presents several problems. It's chronologically backwards, it repeats content from its parent section, and most of the items have never been followed up on. Below, I've expanded the items into prose per WP:PROSE. Could the list be expanded accordingly? Afterwards, could you kindly consider the sense behind:

• Removing the table
• Re-ordering items chronologically
• Blending items chronologically into the parent section

==Legal and government actions==

 {| class=wikitable

 !Date
 !Case description
 !Outcome
  |-
  | align="center" | October 2020
  |The [[Federal Court of Australia]] levied a AU$7 million fine in October 2020 for misleading consumers.<ref name=fined7/>
  |
  |-
  | align="center" | September 2019
  |Japan's [[Consumer Affairs Agency]] issued a warning about Viagogo's sales practices in late 2019.<ref>{{Cite news|url=https://www.caa.go.jp/notice/entry/016537/|title=チケット転売の仲介サイト「viagogo」に関する注意喚起|date=13 September 2019}}</ref>
  |
  |-
  | align="center" | June 2019
  |Munich court filed a case against against Viagogo (Az. 33 O 6588/17) in June 2019.<ref>{{Cite news|url=https://dejure.org/dienste/vernetzung/rechtsprechung?Gericht=LG%20M%FCnchen%20I&Datum=04.06.2019&Aktenzeichen=33%20O%206588%2F17|title=LG München I, 04.06.2019 - 33 O 6588/17 {{!}} Az. 33 O 6588/17|date=4 June 2019}}</ref>
  |
  |-
  | align="center" | November 2018
  |A Hamburg court issued an injunction against Viagogo for [[Rammstein]]'s 2019 [[Europe Stadium Tour]]<ref>{{Cite news |url=https://www.iq-mag.net/2018/11/rammstein-tour-court-forbids-viagogo-resale/ |work=[[IQ (magazine)|IQ]] |title=Rammstein tour: German court forbids Viagogo resale |first=Jon |last=Chapple |date=22 November 2018}}</ref><ref>{{Cite news | url=https://www.digitalmusicnews.com/2018/11/23/rammstein-viagogo-court-injunction/ | title=A German Court Bans Viagogo from Selling Rammstein Tickets. So Far, the Order Is Being Ignored. | first=Daniel | last=Sanchez | work=[[Digital Music News]] | date=November 23, 2018}}</ref>
  |
  |-
  | align="center" | September 2018
  |In September 2018, [[Kilimanjaro_Live#Secondary_ticketing_court_case|Viagogo sued Ed Sheeran's promoter]] [[Kilimanjaro Live]] and CEO [[Stuart Galbraith]] for fraud in Germany over the cancellations, with Kilimanjaro refuting the claims.<ref>{{Cite news |url=https://www.billboard.com/articles/business/8473346/viagogo-fraud-stuart-galbraith-kilimanjaro-live-ed-sheeran-tour-tickets |work=[[Billboard (magazine)|Billboard]] |title=Viagogo Launches Legal Action Against Ed Sheeran Promoter Over Alleged Fraud |first=Richard| last=Smirke |date=4 September 2018}}</ref>
  |
  |-
  | align="center" | May 2018
  | In May 2018, the [[Advertising Standards Authority (United Kingdom)|UK Advertising Standards Authority]] (ASA) referred its ongoing case against Viagogo to [[Trading Standards]].<ref>{{Cite web |url=https://www.asa.org.uk/news/asa-refers-viagogo-ag-to-national-trading-standards-for-misleading-advertising.html |work=[[Advertising Standards Authority (United Kingdom)|UK Advertising Standards Authority]] |title=ASA refers viagogo AG to National Trading Standards for misleading advertising |date=30 May 2018}}</ref>
  |
  |-
  | align=center | April 2018
  | A German court levied an injunction against Viagogo for the [[2018 FIFA World Cup]].<ref>{{Cite news| url=https://www.which.co.uk/news/2018/04/fifa-world-cup-2018-tickets-being-sold-illegitimately-on-ticketing-sites|work=Which?|title=FIFA World Cup 2018 tickets being listed illegitimately |first=Melissa |last=Massey |date=17 April 2018}}</ref>
  | 
  |-
  | align=center | April 2018
  | In April 2018, Viagogo was fined one million Euros in Italy.<ref name=pollstar>{{Cite news |url=https://www.pollstar.com/article/viagogo-fined-one-million-euros-in-italy-investigated-in-spain-134967 |work=[[Pollstar]] |title=Viagogo Fined One Million Euros In Italy, Investigated In Spain |first=Gideon |last=Gottfried| date=4 April 2018}}</ref>
  | 
  |-
  | align=center | April 2018
  | The Viagogo investigation by the Spanish Interior Ministry was ongoing in April 2018.<ref name=pollstar/>
  | 
  |-
  | align=center | February 2018
  | in 2018, the [[Ministry of the Interior (Spain)|Spanish Interior Ministry]] opened a fraud probe into viagogo related to U2 tickets.<ref>{{cite news |url=https://elpais.com/elpais/2018/02/14/inenglish/1518606708_792088.html|work=[[El País]] |title=Spain opens fraud probe after online resale of U2 concert tickets for more than €900| date=14 February 2018}}</ref>
  | 
  |-
  | align=center | January 2018
  | In January 2018, [[FIFA]] obtained a preliminary injunction against Viagogo.<ref>{{cite news |url=https://www.fifa.com/worldcup/news/y=2018/m=1/news=fifa-obtains-preliminary-injunction-against-viagogo-2926697.html |archive-url=https://web.archive.org/web/20180121131149/http://www.fifa.com/worldcup/news/y=2018/m=1/news=fifa-obtains-preliminary-injunction-against-viagogo-2926697.html |url-status=dead |archive-date=21 January 2018 |title=FIFA obtains preliminary injunction against viagogo |work=[[FIFA]] |date=19 January 2018}}</ref>
  | 
  |-
  | align=center | December 2017
  | A German court in 2011 banned Viagogo from claiming tickets it sold for the tour were guaranteed.<ref>{{Cite web |url=https://www.slideshare.net/krsmith80/0711-decision-by-district-court-hamburg| title=0711 decision by district court hamburg |website=www.slideshare.net|access-date=1 August 2018}}{{better source |date=July 2019}}</ref>
  | 
  |-
  | align=center | October 2017
  | French authorities filed a complaint against Viagogo in Geneva in October 2017.<ref>{{Cite news |url=https://www.letemps.ch/suisse/2017/10/03/frc-depose-une-plainte-contre-viagogo-geneve |title=La FRC dépose une plainte contre Viagogo à Genève |work=[[Le Temps]] |date=3 October 2017 |language=fr}}</ref>
  | 
  |-
  | align=center | December 2017
  | In December 2017, France’s [[Directorate-General]] for Competition, Consumer Affairs and Fraud Control (DGCCRF) ordered Viagogo to end "deception" in its sales practices, including "drip pricing".<ref>{{Cite news |url=https://www.iq-mag.net/2017/12/french-authorities-dgccrf-order-viagogo-end-deception/ |work=[[IQ (magazine)|IQ]] |title=French authorities order Viagogo to end 'deception'|first=Jon |last=Chapple |date=7 December 2017}}</ref>
  | 
  |-
  | align=center | November 2017
  | The UK [[Competition & Markets Authority]] started to build a case against Viagogo in 2017.<ref name=gov.uk>{{cite web|url=https://www.gov.uk/cma-cases/secondary-ticketing-websites |title=Secondary ticketing websites |publisher=[[Competition & Markets Authority]]| date=29 November 2018}}</ref>
  | 
  |-
  | align=center | August 2017
  | The [[Australian Competition & Consumer Commission]] (ACCC) sued Viagogo in 2017.<ref>{{Cite news |url=https://www.accc.gov.au/media-release/accc-takes-ticket-reseller-viagogo-to-court |work=[[Australian Competition & Consumer Commission]] |title=ACCC takes ticket reseller Viagogo to court|date=28 August 2017}}</ref>
  | 
  |-
  | align=center | February 2017
  | In early 2017, Viagago faced a lawsuit in Spain over a postponed show for [[Joaquín Sabina]].<ref>{{cite news|url=https://www.iq-mag.net/2017/02/viagogo-multiple-speculative-selling-suits/ |work=[[IQ (magazine)|IQ]] |title=VIAGOGO HIT BY MULTIPLE SPECULATIVE SELLING SUITS |first=Jon| last=Chapple |date=22 February 2017}}</ref>
  |
  |-
  | align=center | February 2017
  | In 2017, the [[Italian Society of Authors and Publishers]] (SIAE) sued Viagogo in Italy over resold tickets for artists such as [[Lady Gaga]] and [[Vasco Rossi]].<ref>{{cite news |url=https://www.iq-mag.net/2017/02/siae-legal-blitz-touts-viagogo-gaga/ |work=[[IQ (magazine)|IQ]] |title=SIAE IN LEGAL BLITZ AGAINST TOUTS, VIAGOGO| date=20 February 2017}}</ref>
  | 
  |-
  | align=center | November 2017
  | The UK Competition and Market Authority started to build a case against Viagogo in 2017.<ref>{{cite press release|url=https://www.gov.uk/government/news/cma-to-take-enforcement-action-on-secondary-ticketing-sites |publisher=[[gov.uk|GOV.UK]]|title=CMA to take enforcement action on secondary ticketing sites |date=28 November 2017}}</ref>
  | 
  |-
  | align=center | November 2017
  | The UK Government's Digital, Culture, Media and Sport Select Committee opened an inquiry into ticket abuse in November 2017.<ref>{{cite web |url=https://www.parliament.uk/business/committees/committees-a-z/commons-select/culture-media-and-sport-committee/inquiries/parliament-2015/inquiry1 |work=[[Parliament of the United Kingdom|parliament.uk]] |title=Ticket abuse inquiry }}</ref>
  | 
  |-
  | align=center | November 2016
  | Starting in 2016, Viagogo and other secondary ticketing companies in the UK faced investigations from the UK government, including from the [[HM Revenue & Customs|UK Tax Office]] and CMA.<ref>{{Cite news|url=https://www.bbc.com/news/entertainment-arts-38156940 |work=[[BBC News]] |title=HMRC targets secondary ticket industry |first=Chi Chi |last=Izundu |date=30 November 2016}}</ref>
 | 
  |-
  | align=center | July 2016
  | The [[UEFA]] filed a criminal complaint in France against Viagogo for illegal ticket sales of the soccer game [[Euro 2016]].<ref>{{cite web| url=https://www.theguardian.com/money/2016/jul/08/uefa-takes-action-against-viagogo-over-illegal-euro-2016-ticket-sales |work=[[The Guardian]]| title=Uefa takes action against Viagogo over illegal Euro 2016 ticket sales| first=Rob |last=Davies |date=8 July 2016}}</ref>
  | 
  |-
  | align=center | November 2012
  | In November 2012, Viagogo was ordered to give the RFU the names and addresses of certain second-hand ticket sellers.<ref>{{cite web |url=https://www.theguardian.com/money/2012/nov/21/court-ruling-ticket-resale-websites |work=[[The Guardian]] |title=Court ruling raises questions over future of ticket resale websites |first=Rupert| last=Jones |date=21 November 2012}}</ref>
  | 
  |-
  |}

Much of the "Legal action" section is related to a few UK investigations and is extremely redundant. To start to make sense of it all, could all British content be moved into a new ===UK government=== subsection of "Legal action?" I would list the items, but fear I'd just complicate a pretty straightforward task (keywords for the British investigations are RFU, CMA, Competition and Market Authority, Advertising Standards Authority, ASA, National Trading Standards, NTS).

Hi! I've started with your first subsection above. As it's a bit long I might divide it into more manageable bits. PK650 (talk) 07:43, 8 January 2023 (UTC)[reply]

I'll leave a few notes here as I go along:

• The SP source citing the number of countries is actually quoting a company spokesperson, and as such cannot be used reliably. PK650 (talk) 04:21, 27 January 2023 (UTC)[reply]
• Could you specify which paragraphs you're requesting be under the legal government subsection? PK650 (talk) 00:00, 12 March 2023 (UTC)[reply]
• Finally, I'm happy to keep the table if the outcomes are expanded. PK650 (talk) 00:10, 12 March 2023 (UTC)[reply]

  I support your decision! Best regards, --Johannes (Talk) (Contribs) (Articles) 07:35, 29 April 2023 (UTC)[reply]

 Partly done: There doesn't seem to be any progress; I'm thus closing this section; parts that were good have been implemented. -- Johannes (Talk) (Contribs) (Articles) 16:42, 7 May 2023 (UTC)[reply]

Hello. I have a lot of updates I feel would improve the page. Thank you for any help! Alex.SHVGG (talk) 19:59, 7 April 2023 (UTC)[reply]

I suggest getting the January edit request done before dealing with this one. There is still a lot to do. Best regards, --Johannes (Talk) (Contribs) (Articles) 07:39, 29 April 2023 (UTC)[reply]

1) StubHub Holdings is now the official owner of Viagogo and also the parent company, with StubHub just a brand owned by Viagogo/StubHub Holdings. Since StubHub Holdings doesn't have it's own page, I figure Viagogo is therefore the most likely redirect location. With that in mind, could the first mention in the lead of StubHub Holdings be stylized in bold text?

2) In the lead, could this be added to the list of investors? and [[Bessemer Venture Partners]],<ref>https://www.ticketnews.com/2020/08/viagogo-taps-330m-loan-to-increase-liquidity-to-weather-storm/</ref>

3) Could the final sentences of the lead be expanded to better reflect the page's content? I might recommend expanding this: The company has been criticized for inflation via ticket resale, lacking transparency, and in some cases, having sold counterfeit tickets. These controversies have led to legal action in some of the countries where Viagogo operates, and also led the UK Competition & Markets Authority to order changes to Viagogo's operations. to:

 Earning revenue by charging a fee from both buyers and sellers of ticket, the brand handles shipping labels, tracks packages,<ref name="TechCrunch in 2006">https://techcrunch.com/2006/08/30/viagogo-are-open-and-touting-for-your-business/</ref> and has a refund policy in place for tickets that don't arrive or are forged.<ref name="The BBC in 2021">https://www.bbc.com/news/business-58493484</ref> With Viagogo in some cases officially partnering with promoters such as [[Live Nation]],<ref name="The Financial Times in 2008">https://www.ft.com/content/da3690a4-1d31-11dd-82ae-000077b07658</ref> [[ESPN]],<ref>http://www.sportindustry.biz/news/view/11586/viagogo-&-espn-extend-partnership</ref> and [[Scottish Rugby]],<ref>https://www.sportspromedia.com/news/viagogo_strikes_groundbreaking_scottish_rugby_deal/</ref> controversies over its sales policies have led to legal action in several countries related to [[price caps]], transparency, refunds, and counterfeit tickets. Among other legal orders, in 2018 the [[Competition & Markets Authority]] ordered changes to Viagogo's operations in the United Kingdom.

I did 2), but not 1) and 3): StubHub Holdings should not be messed up with viagogo; what you suggest in 3) is already described in the first paragraph of the lead section (albeit in an encyclopedic manner). Also not that techcrunch is not exactly the best source. Best regards, --Johannes (Talk) (Contribs) (Articles) 17:35, 7 May 2023 (UTC)[reply]

The brand's legal name is actually lowercase as in the infobox (viagogo), but the rest of the article doesn't reflect that. I'm having trouble ascertaining if this request entirely fits with the Manual of Style, since the guidelines seem contradictory in some places, but if it doesn't violate a rule, could the article's prose be reworked to use viagogo instead of Viagogo, similar to the articles for vitaminwater and eBay?

In terms of viagogo being used in the press, I found these websites using the lowercase version:

• TheMusicNetwork.com / Lexologycom / NBCBoston.com / Pymnts.com
• DigitalMusicNews.com (in legal text, not prose)
• Gov.uk (government text)

Not done, see MOS:TMRULES; trademarks are capitalised like proper names. Best regards, --Johannes (Talk) (Contribs) (Articles) 17:51, 7 May 2023 (UTC)[reply]

1) In "History", could this sentence By 2006 Viagogo was backed by venture capital investment firm Index Ventures as well as Brent Hoberman and Jacob Rothschild, 4th Baron Rothschild have this added to the front of it as context and clarification? With seed funding from American investors,<ref>https://www.theguardian.com/business/2009/jun/26/eric-baker-viagogo-interview</ref>

2) In "History", could this sentence As part of the deal, StubHub agreed to sell its business outside of North America, including its UK business, to Digital Fuel Capital LLC. have this added to the front of it as context and clarification? In September 2021, the CMA gave Viagogo permission to complete its acquisition of StubHub.

3) In "History," could this sentence: Through the merger, Viagogo and StubHub became owned by the new company StubHub Holdings. have this added to the end? with StubHub International becoming a separate entity.<ref>https://news.bloomberglaw.com/business-and-practice/stubhub-shuffles-legal-leadership-amid-listing-talk-litigation</ref>

4) In "History," concerning this sentence: "The company liquidated its UK assets in 2012 and moved its headquarters to Switzerland," could "where its financial accounts are private" be removed? There is no context there on what laws or regulations actually make the finances more private than other countries.

5) In "Operations," maybe consider replacing The company charges a variable booking fee on top of ticket price, and a service fee from sellers. with a version backed by newspapers instead of the company website? Such as: Charging a fee to buyers and to sellers, Viagogo handles shipping labels, tracks packages, and "holds the entirety of the payment until the deal goes through."<ref name="TechCrunch in 2006">https://techcrunch.com/2006/08/30/viagogo-are-open-and-touting-for-your-business/</ref>

6) Also in "Operations," perhaps consider expanding on the third sentence (about its refund policy) to add in a newspaper perspective? To: Viagogo has a policy in place to refund invalid tickets<ref>"[https://www.viagogo.com/Help/Buyer/83 Help: Buyers]", Viagogo</ref> or tickets that do not arrive,<ref name="BBC in 2007">http://news.bbc.co.uk/1/hi/entertainment/6503401.stm</ref> guaranteeing a "sale price refund or a seat at the event" to any customers who have an issue with their order.<ref name="The Telegraph in 2008">https://www.telegraph.co.uk/finance/newsbysector/retailandconsumer/2782440/Eric-Baker-Respectable-face-of-ticket-touting.html</ref>

1) cites an interview; 2), 3) done; 4) is backed by the source so I'm not doing it; 5) not done (techcrunch); 6) not done, because it's not backed by the sources. Best regards, --Johannes (Talk) (Contribs) (Articles) 18:09, 7 May 2023 (UTC)[reply]

• The first sentence of "Legal action" doesn't reflect the article in that it seems the criticism was selling any charity tickets, not just expensive ones. Maybe rewrite to the following? Viagogo faced criticism for reselling Ed Sheeran charity tickets in February 2017 for profit.

• Could this sentence be considered as an introductory sentence to the "Legal action" section? Viagogo has been involved in legal disputes involving the legality of its tickets sales in different locales, as well as its sales practices in different countries.

• The Bruno Mars ticket blurb in "Legal action" doesn't fully describe the article. Could it be expanded to read as such, and could we take out the random Bruno Mars detail so it reads like this? In August 2018, the [[New Zealand Commerce Commission]] sued Viagogo for alleged breaches of the [[Fair Trading Act]] (FTA), particularly false and misleading representations. Also, could this detail be added to the end of the sentence as an update? In 2020, Viagogo announced changes to its New Zealand website to align with Commerce Commission standards, including an upfront estimation of all fees. The regulator subsequently dropped its push for an interim injunction.<ref>https://www.nzherald.co.nz/business/online-ticket-seller-viagogo-accepts-nz-jurisdiction-changes-website/F6NNS3RM5H6STGBRIEIKRM7I24/</ref>

• Could the 2021 detail about WellingtonNZ and Jersey Boys be cut down to "Following complaints," and then combined with the sentence afterwards to read: Following complaints, in February 2021 the Commerce Commission was again suing Viagogo for false representations of ticket price, scarcity, and validity. Could this be added to the end of that sentence as an update? Viagogo defended its New Zealand selling process by stating its website made clear that prices were set by sellers and that "prices may be listed as higher or lower than the face value, depending on demand."<ref>https://www.nzherald.co.nz/hawkes-bay-today/news/ticket-scalping-viagogo-says-unreasonably-priced-lorde-tickets-unlikely-to-sell/SJ6B47XB4IUCFLMMXOS7PEGP7U/</ref>

• Could this detail about Italy: In April 2018, Viagogo was fined one million Euros in Italy. have the following tacked on? , although the [[Italian Competition Authority]] was ordered to return the fine in July 2019 by an Italian court.<ref>https://www.iq-mag.net/2019/07/agcm-ordered-return-1m-viagogo-fine/</ref>

• Could this be added? In April 2021, an Italian court rejected an appeal by Viagogo to drop a £3.2 million fine over its price cap policy in Italy, rejecting Viagogo's argument it was a "passive hosting provider."<ref>https://www.musicweek.com/live/read/italian-court-upholds-3-2-million-fine-against-viagogo/083122</ref>

• Could this SIAE lawsuit: In 2017, the [[Italian Society of Authors and Publishers]] (SIAE) sued Viagogo in Italy over resold tickets for artists such as [[Lady Gaga]] and [[Vasco Rossi]]. have this tacked on to the end as an update? Ultimately, that June, Viagogo along with Live Nation and [[Seatwave]] were banned from allowing ticket resale of [[U2]] concerts in Italy.<ref>https://www.theticketingbusiness.com/2017/06/13/live-nation-viagogo-banned-reselling-u2-tickets-italy/</ref>

• Could this be added to "Legal action"? By August 2016, Viagogo had sued [[SFX Entertainment|SFX]] during SFX's bankruptcy proceedings, seeking to collect $1.6 million related to a 2014 contract.<ref>https://www.magneticmag.com/2016/08/sfx-entertainment-lands-viagogos-legal-crosshairs/</ref>

• Could the Ed Sheeran/Kilimanjaro lawsuit paragraph have a new intro sentence with context? In 2017 and 2018, Viagogo was involved in several legal disputes with the promoter of artist [[Ed Sheeran]], both in the UK and Germany. In 2018, the [[Advertising Standards Agency]] upheld a complaint against Viagogo for describing itself as an official seller for Sheeran's 2017 tour.<ref>"[https://variety.com/2022/music/news/eurovision-viagogo-tickets-failure-1235266757/</ref>

• Could this detail: The company is the only ticket resale site to have refused to work with Ed Sheeran to prevent ticket touts reselling tickets for his tours. be expanded into: Early in 2018, Viagogo was the only ticket resale site in the UK to refuse Ed Sheeran's request to stop listing his tickets for resale, stating it believed similar "entry restrictions [by promotors] are highly unfair and in our view, unenforceable and illegal" and that its Ed Sheeran tickets in the UK were genuine and legal. Taking a public stance against ticket touting, Sheeran in early 2018 voided 10,000 of his own tickets if they were resold through secondary ticketing sites such as Viagogo.

• Could this detail be added about the Kilimanjaro lawsuit? Viagogo also argued that "Sheeran's promoter set up fake Viagogo stalls" to void fans' tickets and require them to buy new ones at the promotor's profit.<ref>https://www.digitalspy.com/showbiz/a866661/ed-sheeran-tour-dates-2019-strict-new-ticketing-policy/</ref>

• The second paragraph in the "Legal action" section is all focused on Take That tickets, and is very redundant. Could it be streamlined, and maybe the sentences combined?

I have fixed most of the legal action section as it was not well-composed. Please have look and let me know, I have made most edits that you proposed excluding those that were rendered obsolete by my section trimming. Best regards, --Johannes (Talk) (Contribs) (Articles) 18:03, 9 May 2023 (UTC)[reply]

1) The four sentences about Australia in the "Legal action" section are either redundant or related, so would it be possible to move them into a new ===Australian government=== section so they can be woven together? Thank you! Maybe they could be cut and combined into the following? (references not added or removed)

 ===Australian government===
 The [[Australian Competition & Consumer Commission]] (ACCC) sued Viagogo<ref>{{cite news|url=http://www.smh.com.au/business/consumer-affairs/accc-takes-viagogo-to-court-over-alleged-consumer-law-breaches-20170828-gy5f9v.html|work=[[The Sydney Morning Herald]]|title=ACCC takes Viagogo to court over alleged consumer law breaches|first=Lucy|last=Cormack|date=28 August 2017}}</ref> in 2017<ref>{{Cite news |url=https://www.accc.gov.au/media-release/accc-takes-ticket-reseller-viagogo-to-court |work=[[Australian Competition & Consumer Commission]] |title=ACCC takes ticket reseller Viagogo to court|date=28 August 2017}}</ref> for allegedly making false claims about officially reselling certain tickets, misleading customers on ticket scarcity, and failing to disclose a 27.6% booking fee until late in the checkout process.<ref>{{Cite press release |title=Viagogo to pay $7 million for misleading consumers |url=https://www.accc.gov.au/media-release/viagogo-to-pay-7-million-for-misleading-consumers |website=[[Australian Competition & Consumer Commission]] | publisher=[[Australian Competition & Consumer Commission]] |date=2 October 2020}}</ref><ref>{{cite news | url=https://www.smh.com.au/national/ticket-reseller-viagogo-fined-7-million-for-misleading-consumers-20201002-p561ej.html | title=Ticket reseller viagogo fined $7 million for misleading consumers | first=Michaela | last=Whitbourn | work=[[The Sydney Morning Herald]] | date=October 2, 2020}}</ref><ref name=fined7>{{Cite news | url=https://www.abc.net.au/news/2020-10-02/viagogo-fined-$7-million-for-misleading-consumers/12725434 | title=Ticket reseller Viagogo fined $7 million for misleading Australian consumers | first=Jamie | last=McKinnell | work=[[Australian Broadcasting Corporation]] | date=1 October 2020}}</ref> The ACCC levied a AU$7 million fine in October 2020.<ref>{{Cite news | url=https://www.theguardian.com/money/2020/oct/02/accc-orders-ticket-reseller-viagogo-to-pay-7m-fine-for-misleading-consumers | title=ACCC orders ticket reseller Viagogo to pay $7m fine for misleading consumers | work=[[The Guardian]] | date=2 October 2020}}</ref>

2) Could these details be added to the section?

 In response to complaints about its practices in Australia, Viagogo argued Australia's ticketing market was a "protectionist racket" for concert promoters, with the interests of organizers put above fans, and lagging behind the United States. Viagogo also argued that reports of fake tickets bought through Viagogo were being "exaggerated," as some people brought wrong documents to the gate. However, in late 2019, Viagogo made a number of changes to its Australian website, including how fees were presented.<ref>https://www.smh.com.au/business/companies/viagogo-boss-slams-australia-s-ticketing-market-as-outdated-protectionist-racket-20191213-p53jmf.html</ref>

 In March 2021, a court allowed Viagogo to hold off paying the fine pending an appeal.<ref>https://completemusicupdate.com/article/viagogo-allowed-to-hold-off-paying-aus7-million-fine-pending-appeal-of-australian-court-ruling/</ref>

I have implemented an Australia section; please have a look. I feel that talking about the government is not warranted here. Authorities maybe? Best regards, --Johannes (Talk) (Contribs) (Articles) 18:07, 9 May 2023 (UTC)[reply]

1) The Norwich Pharmacal sentence doesn't have a source, could this be used? <ref>https://uk.practicallaw.thomsonreuters.com/8-522-5694?transitionType=Default&contextData=(sc.Default)&firstPage=true</ref>

2) Concerning the rugby matter, could They were involved in a legal battle with the UK [[Rugby Football Union]] (RFU) after they sold tickets which the RFU had forbidden from being resold for profit. be reworded to In 2011, [[2012 Judgments of the Supreme Court of the United Kingdom|Viagogo was sued]] by the UK [[Rugby Football Union]] (RFU) for listing tickets the RFU had forbidden from being resold for profit.

3) The Competition & Markets Authority and Advertising Standards Authority are both overlinked in this section right now, possible to cut down some, or add in acronyms?

4) The start of the November 2017 case is mentioned three times in a row! Could those three sentences be combined?

5) Could the BBC Radio live detail with Margot James be rewritten with more context from the article, perhaps to: In May 2018, the UK's [[Minister for Culture, Communications and Creative Industries]], [[Margot James]], called Viagogo "the worst" on [[BBC Radio 5 Live]] for lack of clarity concerning fees and charges, advising listeners not to use the service.

6) Concerning the final paragraph in "UK government" about the "comprehensive overhaul," it seems way too wordy and detailed. Could it be trimmed to just this?   In November 2018, CMA stated that Viagogo had agreed to a "comprehensive overhaul" by January 2019 in order to improve transparency and strengthen guarantees to consumers. Also, chronologically, might make sense to move it above the "contempt of court" sentence.

7) The "contempt of court" sentence is somewhat inaccurate, since the legal proceedings were threatened but not instigated. Could it be reworded to the following? In July 2019, CMA threatened to sue Viagogo for [[contempt of court]] for ignoring prior agreements. Then, could this tacked on the end as an update? with the legal action suspended in September 2019.<ref>https://www.musicweek.com/live/read/we-still-hold-serious-concerns-fanfair-alliance-reacts-to-cma-suspending-viagogo-legal-action/077321</ref>

8) Could this missing detail about a second appearance refusal be added somewhere? Viagogo in September 2018 wrote to MPs that it had not appeared for a second time at a parliamentary committee, due to "unequivocal legal advice" from its lawyers concerning how the hearing might impact CMA legal proceedings.<ref>https://www.theguardian.com/business/2018/sep/05/viagogo-refusal-speak-mps-in-house-commons-gross-discourtesy</ref>

Mostly done, have a look. Best regards, --Johannes (Talk) (Contribs) (Articles) 18:20, 9 May 2023 (UTC)[reply]

 Done Johannes (Talk) (Contribs) (Articles) 18:20, 9 May 2023 (UTC)[reply]

There were recently a series of edits to the page that were clear vandalism and/or minimally modified the vandalism but left it intact.

https://en.wikipedia.org/w/index.php?title=Viagogo&oldid=1154826365

https://en.wikipedia.org/w/index.php?title=Viagogo&oldid=1155012553

https://en.wikipedia.org/w/index.php?title=Viagogo&oldid=1155012581

https://en.wikipedia.org/w/index.php?title=Viagogo&oldid=1155217253

I have reverted the page to the last version prior to the vandalism. It may be worth discussing potential sanctions towards the offending IPs and/or protection status for this page.

Update

Approximately two hours after I reverted the page, someone added clearly biased content that was quickly reverted by another user.

https://en.wikipedia.org/w/index.php?title=Viagogo&oldid=1155461445

I am now firmly of the opinion that this page needs protection.

Out to catch those vandals (talk) 05:50, 18 May 2023 (UTC)[reply]

These utter bastards seem to have made an amazing job of sanitizing the article while staying within the WP rules. It just shows what really good PR people with a big budget can do, despite an article having protection and a well documented history of COI editing. This is probably the most egregious corporate page in WP. Ef80 (talk) 18:14, 10 July 2023 (UTC)[reply]

I have waited for one year but still no refund. Everyone should be careful about Viagogo 124.217.188.137 (talk) 06:03, 26 November 2024 (UTC)[reply]