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The intro of any Wikipedia article should start with the most general and simplest definition. The current one is still a confusing jumble, but ends with a fairly useful simplification. Here is an improved version of that to start the intro with. Clearer? Aspects like emotion and attitude are just two of many included in what follows.

User experience (UX) is a person's experience of and interaction with a particular product, system or service. It includes etc... Majvr (talk) 21:17, 2 April 2020 (UTC)[reply]

Summarizing (or even quoting) from at least one authoritative source is essential. --Hipal/Ronz (talk) 21:21, 2 April 2020 (UTC)[reply]

Thanks for your guidance Hipal/Ronz. I just slightly paraphrased the perfectly clear ISO standard definition quoted in the Definition section already. What I propose then is to replace the whole jumbled intro with a summary of that Definition section, as follows.

User experience (UX) is all of a person's perceptions and responses that result from the use or anticipated use of a product, system or service^[1]. It includes all the users' emotions, beliefs, preferences, perceptions, physical and psychological responses, behaviors and accomplishments that occur before, during and after use.

That's it. OK? Majvr (talk) 11:38, 3 April 2020 (UTC)[reply]

Looks good. Why not reference the 2019 version? --Hipal/Ronz (talk) 16:01, 3 April 2020 (UTC)[reply]

Why is there no relationship between this page and the customer experience wikipedia page? The customer experience page has a section on user experience but doesn't point to this article. In fact, the customer experience article has a huge warning about its quality. I suspect some of those arguments apply to this page as well. Is it worth reconciling these two pages? 2A01:4B00:AD02:DB00:E553:6AC7:5BAA:66FB (talk) 22:39, 2 September 2022 (UTC)[reply]

This article was the subject of a Wiki Education Foundation-supported course assignment, between 4 March 2024 and 4 May 2024. Further details are available on the course page. Student editor(s): Zefeng jing (article contribs).

— Assignment last updated by Zefeng jing (talk) 18:05, 30 March 2024 (UTC)[reply]