Direct Line
 | |
| Direct Line | |
| Industry | Insurance |
| Founder | Martin Long Peter Wood |
| Headquarters | Bromley, England, UK |
Key people | Jonathan Greenwood, CEO |
| Products | Vehicle insurance, Home insurance, Pet insurance, Life insurance, Travel insurance, Business insurance |
| Brands | Direct Line for Business |
Number of employees | <10,000 |
| Parent | Direct Line Group |
| Website | www |
Direct Line is an insurance company based in Bromley, England. Founded in 1985, as the country's first direct car insurance company, it has since expanded to offer a range of general insurance products. Its policies are underwritten by the regulated subsidiary UK Insurance Limited, and it is owned by the Direct Line Group.
History
It was founded in Croydon by Martin Long and Peter Wood in 1985 as the insurance division of Royal Bank of Scotland.[1]
In 1988, it started to sell home insurance. Direct Line is renowned for having transformed financial services in the United Kingdom.[2]
The mascot had altered slightly over the years; being accompanied by a red mouse on wheels to represent the company's website in 2005, which was dropped in 2020, with another re brand leaving the phone on its own once more.[2] In September 2014, the brand worked with Saatchi and Saatchi to relaunch its advertising, which saw Hollywood actor Harvey Keitel reprise his role as the character Winston Wolfe from the 1994 film Pulp Fiction.[3] The company had one million customers after eight years by June 2003.[4]
The innovations extended into the 2000s with the launch of the first online claims registration and tracking facility in the United Kingdom for its motor insurance customers in 2001, and Home Response 24 Emergency Insurance, launching in 2003.[5]
Controversy
In January 2012, Direct Line, along with sister company Churchill Insurance, was fined £2.17m by the FSA, after being found guilty of altering complaints files.[6]
Awards
Direct Line has won a number of awards including:
- Financial Services Forum Awards 2016: Advertising; Customer Experience; Customer Loyalty and Retention, Judges' Special Award for Marketing Excellence.[7]
- YourMoney.com Awards 2016: Direct Winners – Best Direct Car Insurance Provider[8]
- Your Money Awards 2015: Direct Winners – Best Direct Car Insurance Provider[9]
Rebranding
In Italy and Germany, Direct Line was acquired by MAPFRE Group in September 2014, and re branded to Verti in January 2017.[10] Verti is a brand owned by MAPFRE Group, operating in Italy, Germany, Spain and the United States.[11]
References
- ^ "Halifax opens fire in motor cover war". The Daily Telegraph. London. 10 January 2001.
- ^ a b (1 March 2004) Superbrands case studies: Direct Line Archived 2 October 2017 at the Wayback Machine Campaign
- ^ Kemp, Nicola (1 August 2016). Case Study: how Direct Line fixed the insurance market Archived 9 July 2017 at the Wayback Machine Campaign Magazine
- ^ Finch, Julia (27 June 2003). Cover model - Peter Wood, the founder of Direct Line Archived 11 September 2014 at the Wayback Machine The Guardian
- ^ Royal Bank of Scotland - Heritage - Companies - Direct Line Archived 2 October 2017 at the Wayback Machine RBS.com
- ^ Jill Treanor (18 January 2012). "Churchill and Direct Line fined £2.1m by FSA". The Guardian. Archived from the original on 13 April 2014. Retrieved 18 January 2012.
- ^ "FSForum Awards for Marketing Effectiveness" (PDF).
- ^ (22 August 2016). YourMoney.com Awards 2016: Direct winners Archived 6 July 2017 at the Wayback Machine
- ^ (17 August 2015). Your Money Awards 2015: Direct winners Archived 2 August 2016 at the Wayback Machine
- ^ "MAPFRE closes acquisition of Direct Line in Italy and Germany after obtaining authorization from regulatory bodies".
- ^ "Mapfre ultima el lanzamiento de Verti, su filial digital, en EEUU". 22 October 2017.